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Veterinary Assistant resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Devoted Veterinary Assistant versed in balancing administrative responsibilities with delivering quality veterinary care. Focused on creating calm, inviting office setting to put pet owners and pets at ease. Excellent time management and relationship-building skills with animals and people alike.

Skills
  • Reception area maintenance
  • Computer skills
  • Work ethic
  • Clerical
  • Problem resolution
  • Credit card payment processing
  • Courteous demeanor
  • Office equipment proficiency
  • Schedule mastery
  • Project management abilities
  • Technologically savvy
  • Customer relations
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Quality control
Education and Training
Ohio State University Agricultural Technical Institute Wooster, OH Expected in 12/2019 Associate of Applied Science : Large Ruminate Production And Management - GPA :
Experience
Ethos Veterinary Health Llc - Veterinary Assistant
San Rafael, CA, 01/2021 - Current
  • Processed financial transactions for clients.
  • Worked with clients to processes all financial transactions.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 20-30 animals per day.
  • Supervised waiting area, mopped floors, file paper charts and rearranged magazines to maintain office.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Crane Co. - Customer Service Representative
TN, State, 06/2017 - 12/2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Recommended improvements to products and services to mitigate complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Processed financial transactions for clients.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Checked patients in and out for appointments and collected payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Borgwarner Inc. - Team Leader
Bellwood, IL, 08/2013 - 06/2017
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Interviewed, hired and trained new quality customer service representatives.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Rotated through series of different stations based on team needs.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.

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Resume Overview

School Attended

  • Ohio State University Agricultural Technical Institute

Job Titles Held:

  • Veterinary Assistant
  • Customer Service Representative
  • Team Leader

Degrees

  • Associate of Applied Science

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