Enthusiastic professional capable of managing various responsibilities in fast-paced settings. Knowledgeable in Microsoft and promoting terrific time management and relationship building skills.
Skills
Microsoft Office expertise
Problem-solving abilities
Clerical support
Adaptive team player
Inbound and outbound calling
Office equipment proficiency
Process optimization
Project management abilities
Customer relations
Active listening
Conflict mediation
Organization
Administrative support
Education and Training
Knoxville High schoolKnoxville, IAExpected in 2011 – –High School Diploma: - GPA:
Experience
Summit Veterinary Referral Center - Veterinary Assistant Tacoma, WA, 06/2017 - Current
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Reviewed pet records from daily visits and appointments, entering all important data into system.
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30 animals per day.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Collected and documented animal information such as weight, size, physical condition and food intake.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 15 animals per day.
Supervised waiting area, mopped floors, often and rearranged magazines to maintain office.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Treated animals afflicted with mange and other skin conditions with therapeutic bath treatments and medications.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Answered multiple calls per shift to answer customer questions.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Johnson Brothers - Customer Service Representative Cape Coral, FL, 01/2016 - 06/2017
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Documented conversations with customers to track requests, problems and solutions.
Worked with managers to develop service improvement initiatives.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Evaluated customer account information to assess current issues and determine potential solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Consulted with customers to determine best methods to resolve service and billing issues.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Reviewed account and service histories to identify trends and issues.
Alterra Mountain Co - Bartender Winter Park, CO, 08/2014 - 01/2016
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Upsold customers from shelf to premium brands to help boost sales.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Monitored patrons to keep alcohol consumption in designated areas.
Engaged in small talk with patrons to build rapport and earn repeat business.
Stocked bar with beer, wine, liquor and related supplies.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
