Veterinary Assistant resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Enthusiastic professional capable of managing various responsibilities in fast-paced settings. Knowledgeable in Microsoft and promoting terrific time management and relationship building skills.
Skills
Microsoft Office expertise
Problem-solving abilities
Clerical support
Adaptive team player
Inbound and outbound calling
Office equipment proficiency
Process optimization
Project management abilities
Customer relations
Active listening
Conflict mediation
Organization
Administrative support
Experience
06/2017 to Current
Veterinary AssistantSummit Veterinary Referral Center – Tacoma, WA,
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Reviewed pet records from daily visits and appointments, entering all important data into system.
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30 animals per day.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Collected and documented animal information such as weight, size, physical condition and food intake.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 15 animals per day.
Supervised waiting area, mopped floors, often and rearranged magazines to maintain office.
Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Treated animals afflicted with mange and other skin conditions with therapeutic bath treatments and medications.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Answered multiple calls per shift to answer customer questions.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
01/2016 to 06/2017
Customer Service RepresentativeJohnson Brothers – Cape Coral, FL,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Documented conversations with customers to track requests, problems and solutions.
Worked with managers to develop service improvement initiatives.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Evaluated customer account information to assess current issues and determine potential solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Consulted with customers to determine best methods to resolve service and billing issues.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Reviewed account and service histories to identify trends and issues.
08/2014 to 01/2016
BartenderAlterra Mountain Co – Winter Park, CO,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Upsold customers from shelf to premium brands to help boost sales.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Monitored patrons to keep alcohol consumption in designated areas.
Engaged in small talk with patrons to build rapport and earn repeat business.
Stocked bar with beer, wine, liquor and related supplies.
11/2012 to 03/2015
BatherNatural Pawz – Rochester, MN,
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
Bathed approximately 18 animals per 8-hour shift.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Delivered consistent customer service to pet owners, effectively increasing repeat business 100%.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Developed long-term relationships with clients and bonded with animals through regular contact.
Education and Training
Expected in 2011
High School Diploma: Knoxville High school - Knoxville, IA GPA:
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