Veterinary Assistant Resume Example
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VETERINARY ASSISTANT
Summary
Enthusiastic professional capable of managing various responsibilities in fast-paced settings. Knowledgeable in Microsoft and promoting terrific time management and relationship building skills.
Skills
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Experience
Veterinary Assistant / Company Name - City, State06/2017 - Current
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30 animals per day.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 15 animals per day.
- Supervised waiting area, mopped floors, often and rearranged magazines to maintain office.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Treated animals afflicted with mange and other skin conditions with therapeutic bath treatments and medications.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Answered multiple calls per shift to answer customer questions.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
Customer Service Representative / Company Name - City, State01/2016 - 06/2017
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Worked with managers to develop service improvement initiatives.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Reviewed account and service histories to identify trends and issues.
Bartender / Company Name - City, State09/2014 - 01/2016
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Monitored patrons to keep alcohol consumption in designated areas.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
Bather / Company Name - City, State12/2012 - 04/2015
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
- Bathed approximately 18 animals per 8-hour shift.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Delivered consistent customer service to pet owners, effectively increasing repeat business 100%.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Education and Training
Knoxville High school - City, State2011High School Diploma
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Knoxville High school
Job Titles Held:
- Veterinary Assistant
- Customer Service Representative
- Bartender
- Bather
Degrees
- Knoxville High school -
City,
State
2011 High School Diploma
