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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Enthusiastic professional capable of managing various responsibilities in fast-paced settings. Knowledgeable in Microsoft and promoting terrific time management and relationship building skills.

Skills
  • Microsoft Office expertise
  • Problem-solving abilities
  • Clerical support
  • Adaptive team player
  • Inbound and outbound calling
  • Office equipment proficiency
  • Process optimization
  • Project management abilities
  • Customer relations
  • Active listening
  • Conflict mediation
  • Organization
  • Administrative support
Education and Training
Knoxville High school Knoxville, IA Expected in 2011 High School Diploma : - GPA :
Experience
Summit Veterinary Referral Center - Veterinary Assistant
Tacoma, WA, 06/2017 - Current
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30 animals per day.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 15 animals per day.
  • Supervised waiting area, mopped floors, often and rearranged magazines to maintain office.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Treated animals afflicted with mange and other skin conditions with therapeutic bath treatments and medications.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Answered multiple calls per shift to answer customer questions.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
Johnson Brothers - Customer Service Representative
Cape Coral, FL, 01/2016 - 06/2017
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
Alterra Mountain Co - Bartender
Winter Park, CO, 08/2014 - 01/2016
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
Natural Pawz - Bather
Rochester, MN, 11/2012 - 03/2015
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
  • Bathed approximately 18 animals per 8-hour shift.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Delivered consistent customer service to pet owners, effectively increasing repeat business 100%.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
Activities and Honors

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Resume Overview

School Attended

  • Knoxville High school

Job Titles Held:

  • Veterinary Assistant
  • Customer Service Representative
  • Bartender
  • Bather

Degrees

  • High School Diploma

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