Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented Veterinary Technician with 15 years of relevant experience and specific expertise in Animal care. Recognized for kindness and dedication to excellent animal care and client service.

  • Attention to Detail
  • Relationship Building
  • Time Management
  • Verbal and Written Communication
  • Microsoft Office
Work History
Vet Technician Assistant, 06/2013 to 08/2021
Angel's Pet HospitalCity, STATE,
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Managed medical intervention and therapy for animals in collaboration with Veterinarian.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Answered owner animal health questions and advised on best care practices.
Customer Service Representative/Vet Technician Assistant, 02/2005 to 01/2013
Banfield The Pet HospitalCity, STATE,
  • Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Improved overall efficiency 50% by anticipating needs and providing outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and provided back up for customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Biller and Coder/Insurance Verification Specialist, 03/2002 to 02/2005
Northwest Med Care/ Northwest CardiologyCity, STATE,
  • Reviewed 100 patient cases per week and verified insurance coverage information.
  • Communicated verification and authorization status updates with Billing department to facilitate decision-making for patient admissions and insurance coverage.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Organized patient files and streamlined operations to improve efficiency.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
High School Diploma: , Expected in 05/1998
Klein Forest High School - Houston, TX

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School Attended

  • Klein Forest High School

Job Titles Held:

  • Vet Technician Assistant
  • Customer Service Representative/Vet Technician Assistant
  • Medical Biller and Coder/Insurance Verification Specialist


  • High School Diploma

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