Detail-oriented Veterinary Technician with 15 years of relevant experience and specific expertise in Animal care. Recognized for kindness and dedication to excellent animal care and client service.
Skills
Attention to Detail
Relationship Building
Time Management
Verbal and Written Communication
Microsoft Office
Work History
Vet Technician Assistant, 06/2013 to 08/2021 Angel's Pet Hospital – City, STATE,
Recorded symptoms and documented medical observations to inform treatment decisions.
Managed medical intervention and therapy for animals in collaboration with Veterinarian.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Answered owner animal health questions and advised on best care practices.
Customer Service Representative/Vet Technician Assistant, 02/2005 to 01/2013 Banfield The Pet Hospital – City, STATE,
Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Improved overall efficiency 50% by anticipating needs and providing outstanding support.
Promptly responded to inquiries and requests from prospective customers.
Cross-trained and provided back up for customer service managers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Biller and Coder/Insurance Verification Specialist, 03/2002 to 02/2005 Northwest Med Care/ Northwest Cardiology – City, STATE,
Reviewed 100 patient cases per week and verified insurance coverage information.
Communicated verification and authorization status updates with Billing department to facilitate decision-making for patient admissions and insurance coverage.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Organized patient files and streamlined operations to improve efficiency.
Obtained payments from patients and scanned identification and insurance cards.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Education
High School Diploma: , Expected in 05/1998 Klein Forest High School - Houston, TX GPA:
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School Attended
Klein Forest High School
Job Titles Held:
Vet Technician Assistant
Customer Service Representative/Vet Technician Assistant
Medical Biller and Coder/Insurance Verification Specialist
