Vet Technician Assistant Resume Example Company Name

VET TECHNICIAN ASSISTANT

Professional Summary

Detail-oriented Veterinary Technician with 15 years of relevant experience and specific expertise in Animal care. Recognized for kidness and dedication to excellent animal care and client service.

Skills

Client Education
Diagnostic Testing
Animal Behavioral Changes
First Aid
Specimen Collection
Examination Room Oversight
Sales and Upselling
Emergency Response
Immunization Administration
Patient Recordkeeping
Proper Animal Restraint
Verbal and Written Communication
Veterinarian Assistance
Prescription Filling
Cleaning and Sanitizing
Clinical Symptom Monitoring
Appointment Scheduling
Time Management
Customer Billing
Routine Examinations
Relationship Building
Animal Euthanasia Assistance

Medication Administration
Attention to Detail
Venipuncture and Phlebotomy
Basic Animal Care
Problem Resolution
Pet Feeding
Reception Area Maintenance
Customer Service
Medical Terminology
Patient Care Monitoring
Preventive Care
Patient Care Plans
Decision Management
Microchip Administration
Cash Drawer Balancing
Incident Reporting
Fecal, Urine and Blood Testing
Medical Charting
Patient Check-Ins
Microsoft Office
Patient Discharge
Animal Waste Disposal

Work History

06/2013 to 08/2021

Vet Technician AssistantCompany Name – City, State

Managed medical intervention and therapy for animals in collaboration with Veterinarians.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Answered owner animal health questions and advised on best care practices.
Implanted subcutaneous identification microchips into animals.
Recorded symptoms and documented medical observations to inform treatment decisions.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Collected patient biopsies and blood samples for laboratory analysis.
Triaged incoming patients to determine treatment needs and urgency of care.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Assisted senior staff with blood analyses and physical assessments.
Administered medications to animals in treatment and documented changes in condition.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
Bathed and dipped dogs afflicted with manage , parasitic infections and applied specific medications for itch relief.

02/2005 to 01/2013

Customer Service Representative/Vet Technician AssistantCompany Name – City, State

Operated POS system to itemize and complete average of 20-25 customers purchases.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered prompt service to prioritize customer needs.
Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Implemented and developed customer service training processes.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Educated customers about billing, payment processing and support policies and procedures.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Trained new personnel regarding company operations, policies and services.
Increased efficiency and team productivity by promoting operational best practices.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Promoted available products and services to customers during service, account management and order calls.
Cross-trained and provided back up for customer service managers.
Exhibited high energy and professionalism when dealing with clients and staff.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Responded proactively and positively to rapid change.
Promptly responded to inquiries and requests from prospective customers.
Communicated professionally with colleagues, freelancers and clients.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Cross-trained and backed up other customer service managers.
Maintained up-to-date knowledge of product and service changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sought ways to improve processes and services provided.
Provided ongoing guest service.
Recommended products to customers, thoroughly explaining details.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Effective liaison between customers and internal departments.
Facilitated inter-departmental communication to effectively provide customer support.

03/2002 to 02/2005

Medical Biller and Coder/Insurance Verification SpecialistCompany Name – City, State

Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Determined appropriateness of payers to protect organization and minimize risk.
Verified client information by analyzing existing evidence on file.
Communicated verification and authorization status updates with nursing department to facilitate decision-making for patient admissions and insurance coverage.
Observed strict procedures to protect sensitive patient information, medical records and payment data.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Posted payments to accounts and maintained records.
Managed financial documentations such as expense reports and invoices.
Registered and verified patient records before triage with most up-to-date information.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Carried out front office duties utilizing data entry skills in framework of medical database.
Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Obtained payments from patients and scanned identification and insurance cards.
Organized patient files and streamlined operations to improve efficiency.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office bookkeeping with insurance billing and patient payments.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Communicated verification and authorization status updates with Billing department to facilitate decision-making for patient admissions and insurance coverage.
Reviewed 20-50 patient cases per week and verified insurance coverage information.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Received and routed laboratory results to correct clinical staff members.

Education

Expected in 05/2030

Associate of Science: Business Administration And Management
Lone Star College - City

05/1998

High School Diploma
Klein Forest High School - City, State

Resume Overview

School Attended

Lone Star College
Klein Forest High School

Job Titles Held:

Vet Technician Assistant
Customer Service Representative/Vet Technician Assistant
Medical Biller and Coder/Insurance Verification Specialist

Degrees

Associate of Science : Business Administration And Management
High School Diploma

Vet Technician Assistant Resume Example

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