- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Detail-oriented Veterinary Technician with 15 years of relevant experience and specific expertise in Animal care. Recognized for kindness and dedication to excellent animal care and client service.
- Attention to Detail
- Relationship Building
- Time Management
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- Verbal and Written Communication
- Microsoft Office
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Vet Technician Assistant, 06/2013 to 08/2021
Angel's Pet Hospital – City, STATE,
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with Veterinarian.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered owner animal health questions and advised on best care practices.
Customer Service Representative/Vet Technician Assistant, 02/2005 to 01/2013
Banfield The Pet Hospital – City, STATE,
- Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Improved overall efficiency 50% by anticipating needs and providing outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided back up for customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Biller and Coder/Insurance Verification Specialist, 03/2002 to 02/2005
Northwest Med Care/ Northwest Cardiology – City, STATE,
- Reviewed 100 patient cases per week and verified insurance coverage information.
- Communicated verification and authorization status updates with Billing department to facilitate decision-making for patient admissions and insurance coverage.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Organized patient files and streamlined operations to improve efficiency.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
High School Diploma: , Expected in 05/1998
Klein Forest High School - Houston, TX
GPA:
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