Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Energetic and reliable Realtor well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Personable and dedicated Customer Service Representative with extensive experience in real estate industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Account management
  • Call center operations
  • Data entry
  • Multitask
Experience
11/2013 to 10/2014 Vet Technician Assistant Revenue Group | Ohio, IL,
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
01/2013 to 01/2015 Debt Collector Swedishamerican | Roscoe, IL,
  • Located debtors by utilizing skip tracking and other strategies.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Gathered required information from customers for settlement reviews and followed up on management determined results.
  • Processed payments over phone and set up recurring drafts.
  • Utilized talents and expertise to locate customers with aged accounts.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Reviewed accounts to determine payment plan compliance.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
01/2016 to 01/2017 Call Center Customer Service Representative Windermere Real Estate | Kennewick, WA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Helped company maintain exceptional client service ratings on external audits.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Replenished shelves to maintain adequate merchandise levels.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
10/2017 to Current Realtor 3D Realty | City, STATE,
  • Conducted sales development with lenders, realtors, mortgage companies, buyers and sellers.
  • Monitored fulfillment of purchase contract terms.
  • Verified documentation accuracy and fund disbursement for sales.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Planned and coordinated open house events.
  • Developed extensive professional network with real estate investors.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Maintained database of prospective customers.
  • Managed real estate transactions from initiation to closing.
  • Advised prospective clients on current market activities.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Prepared representation contracts, purchase agreements and closing statements.
  • Researched and determined competitive market price.
  • Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
Education and Training
Expected in Master of Real Estate Development | Real Estate San Antonio College, San Antonio, TX GPA:
Expected in 05/2016 | San Antonio College, San Antonio, TX GPA:
Expected in 05/2016 | Real Estate San Antonio College, San Antonio, TX GPA:

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Resume Overview

School Attended

  • San Antonio College
  • San Antonio College
  • San Antonio College

Job Titles Held:

  • Vet Technician Assistant
  • Debt Collector
  • Call Center Customer Service Representative
  • Realtor

Degrees

  • Master of Real Estate Development

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