Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Skills
Verbal and written communication
Planning and Coordination
Written Communication
Interpersonal Communication
Data management
Good telephone etiquette
Multitasking abilities
Conflict resolution
Reading comprehension
Responsible
Microsoft Office
Google Docs
Proofreading
Research
Grammar usage
Editing
Creative writing
Marketing and advertising strategies
Editing and review
Unique content creation
Team contribution
Articulate communications
Education
Columbia State Community CollegeColumbia, TNExpected in 12/2022 – –Associate of Arts:English - GPA:
Current major in English
Excellent skills in research and detailed writing
Use of strong and appropriate language in writing
Able to read and study large amounts of material in a short amount of time.
Able to prioritize projects and meet deadlines while keeping performance organized and professional.
Extra careful in double checking grammar, citations, and clarity while keeping readers interested.
Plan to continue my education at Middle Tennessee State University to pursue my bachelors in English.
Pursue challenges that will help me gain experience to learn and grow.
Work History
Vca Antech, Inc. - Veterinary Assistant , , -
Triaged incoming patients to determine treatment needs and urgency of care.
Collected patient samples for laboratory analysis.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Recorded symptoms and documented medical observations to inform treatment decisions.
Positioned animals for diagnostic imaging such as x-rays and scans.
Managed medical intervention and therapy for animals independently, with a licensed technician, and a Veterinarian.
Gave vaccines and other injections as instructed.
Aided with daily chores such as laundry, restocking, sanitizing, collecting trash, cleaning patients, keeping track of inventory and more in the hospital.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Kept building entryway glass clean for professional presentation.
Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
knowledgeable in basic first aid for dogs, cats, and other exotic animals.
Maintained pharmacy records and controlled drug, anesthesia and heartworm test logs.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Provided care for animals before surgeries and after.
Discharged patients after their stay/appointment.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Walked pets outside throughout each shift to prevent accidents in hospital and on bedding.
Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
Took temperature, respiratory, and pulse on each patient.
Cleaned ears when infection present.
Administered medications to animals in treatment and documented changes in condition.
Assisted senior staff with blood analyses and physical assessments.
Mod Pizza - Vet Technician Assistant Gilbert, AZ, 05/2019 - 08/2021
Gave clear and detailed communication to clients about medical treatment for their pets.
Detail Oriented to record vital information.
Completed basic and semi-skilled work with little or no oversight.
Inspected components, tested wiring and diagnosed system faults.
Maintained detailed and current records on customers, orders and assignments.
Answered owner animal health questions and advised on best care practices.
Recorded symptoms and documented medical observations to inform treatment decisions.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Assisted senior staff with performing basic exams and tests, including blood analyses and physical assessments.
Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Darden Restaurants, Olive Garden - Server City, STATE, 06/2019 - 08/2019
Translated menu items in detail and answered any questions to both Spanish and English speaking customers.
Translated prices to Spanish-speaking clients when needed.
Detail oriented to ensure customer is pleased.
Able to work in fast pace environment and work vigorously.
Able to be independent and work by myself or as a team.
Communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
Communicated with back-of-house staff to deliver orders correctly.
Created positive first impressions to build loyalty in return guests.
Advised guests on combinations of food and drinks and accommodated reasonable requests and preferences.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Acapulco Mexican Grill - Spanish and English Speaking Hostess City, STATE, 09/2016 - 10/2018
Spoke Spanish to add to the Mexican Culture theme of the restaurant and to the native Spanish speaking customers.
Took to-go orders over the phone in fluent Spanish and fluent English depending on the customer's native language.
Communicated thoroughly to most coworkers who only spoke Spanish to ensure the customers are pleased and get what they ordered.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Collected information from arriving customers to seat groups or place them on waitlist.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Dairy Queen Grill & Chill - Dairy Queen Crew Member City, STATE, 05/2016 - 08/2016
Reduced customer wait times by quickly operating customer window and sales register.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Performed shift change tasks each day to keep store neat and running smoothly.
Examined trays to check contents for required items and complete orders.
Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Received and processed customer payments and estimated and communicated wait times accurately.
Listened attentively to customer complaints or requests and resolved issues without need to escalate.
Worked well with teammates and accepted coaching from management team.
Assisted other team members to achieve goals.
Took orders, prepared meals and collected payments.
Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
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