Experienced award-winning learning and development (training) professional. Specializes in instructional systems design for classroom, webinar, self-paced e-learning, mentoring, mobile, and blended learning. Knowledgeable of theories and methods used in design, development, and delivery of successful training programs, both in supervisory and individual contributor roles.
Extensive knowledge and track record of learning/training methods
Curriculum development and assessment, revisions
Proficient in front-end analysis to determine training or other interventions to meet business needs
Recognized as innovative designer on shoestring budgets
Moved employee engagement survey 5 points up for remote/teleworking/hotel employees, through creating internal websites for both leaders and staff on how to be successful when geography separates the team; recognized by experts in the field as ground-breaking and effective
Led team of senior instructional systems designers when organization was ranked number one in the world for training
Received United States Distance Learning Association Award for ground-breaking webinar program for customer software release training
Authored economics of e-learning chapter in university-level e-learning textbook
Designed and launched innovative and successful New Employee Orientation program for organization with over 25,000 employees world-wide
Partnered with University of Maryland in launching and analyzing Distant Leader survey for the National Science Foundation
08/2006 to 08/2016
Vanguard Manager, Tupperware ConsultantTupperware Home Parties － Orlando, FLTupperware Vanguard Manager, Colony Sales, 1983 to 1985, Distributor Pat Jordan. Tupperware Consultant, Seabreeze Party Sales, 2006 to 2016, Director Sandy Pickett, Legacy Executive Sue Skirvin.
05/2004 to 09/2014
Learning StrategistBooz Allen Company － McLean, VADeveloped internal company learning and development programs to address business needs, such as: delivering new people model via self-paced e-learning launch, with outstanding evaluations; orientation to military culture for non-military employees; orientation to consulting for ex-military officers; dual design of classroom and webinar course in business development needs. Led experienced team of ISDs; led multiple projects; managed L&D remote workforce management program; editor of internal leadership newsletter; managed hiring and management of contractor ISD force.
08/2002 to 05/2004
Instructional Systems Designer/Project LeadBank of America － Ocoee, FLEstablished standard e-learning development process, formats, and templates still in use; designed and developed learning programs for lines of business including Compensation Administration for Leaders, Premier Call Center Orientation for Employees; conducted front-end analysis to determine and implement performance improvement interventions including training; taught internal, informal webinar courses for other ISDs.
01/2000 to 08/2002
Instructional Systems Designer Aurum Technology － Maitland, FLMentored Trainers in courseware design, classroom, webinar, and blended. Lead Instructional Designer for banking, credit union, and financial systems.
01/1991 to 08/1999
Training Designer and Facilitator; Application Specialist; ManagerNewtrend/EDS － Orlando, FLProfessional career path including: Trainer, Designer/Developer of banking software programs including release video production; SME in deposits, teller, back office, and financial applications; wrote functional specifications for a credit union product (CUBE); managed training, call center, and documentation units (staff of ten) for CUBE product customers. Served on local management team.
Master of Science: Distance Education (Learning) 4.0 GPAUniversity of Maryland University College － College Park, MD, USA
Bachelor of Science: Business Management/FinanceFlorida Southern College － Orlando, FL, USA
Associate of Science: Business and EducationMacon State College － Macon, GA, USA
18-year school volunteer, Read to Succeed and Math Tutor, plus general teacher assistant
2-year volunteer in East Winter Garden Community Renewal
Enjoyed approximately 50 cooking classes and use those skills in various volunteer venues
5-year Canine Crusader volunteer, bringing my dog to nursing homes
Taught pro bono confidentiality courseware for local Stephen Ministers