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tire center installer retail associate resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Experienced in executing established sales scripts, as well as using communication skills, relationship-building abilities and personal industry expertise to handle customer objections and complete sales. Friendly, personable and diplomatic with all callers.

Skills
  • Friendly, positive attitude
  • Relationship selling
  • Product Sales
  • Outgoing personality
  • Sales expertise
  • Excellent communication skills
  • Professional speaking abilities
Experience
Tire Center Installer/Retail Associate, 09/2018 - 10/2021
At Home Stores Llc Mount Juliet, TN,
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Performed tire rotations, mounts and balancing on vehicles.
  • Diagnosed and repaired tire and rim issues.
  • Maintained inventory by loading and unloading tire shipments.
  • Delivered customer service by answering questions and explaining tire installation process.
  • Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
  • Inflated tires to prescribed PSI to meet load requirements.
  • Maintained clean and professional tire bay by merchandising tire displays and automotive products.
Assistant Store Manager, 02/2016 - 08/2018
Irvine Company Corona Del Mar, CA,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Followed up on sales leads through outbound calling.
  • Achieved established sales targets by generating new customer accounts.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Assistant Service Manager, 07/2013 - 02/2016
Penske Vehicle Services Auburn Hills, MI,
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Collaborated with customers to offer solutions to service needs.
  • Monitored employee performance through key metrics analysis.
  • Hired and trained service department staff to drive performance.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
Service Advisor, 04/2008 - 07/2013
Jake Sweeney Automotive City, STATE,
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Consulted with clients to outline options and obtain permission to proceed with service.
Education and Training
High School Diploma: , Expected in
-
William Henry Harrison High School - Harrison, OH
GPA:
Status -
: Graphic Design 3d modeling , Expected in
-
ITT Technical Institute - Norwood, OH - Norwood, OH,
GPA:
Status -

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Resume Overview

School Attended

  • William Henry Harrison High School
  • ITT Technical Institute - Norwood, OH

Job Titles Held:

  • Tire Center Installer/Retail Associate
  • Assistant Store Manager
  • Assistant Service Manager
  • Service Advisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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