LiveCareer-Resume

third key holder resume example with 2+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Articulate professional talented at monitoring and managing customer service experience in several departments. Recognized for maintaining current and accurate knowledge of product features, benefits and availability. Excellent decision-making, multitasking and leadership abilities. Specialized in retail and customer service environments. Strong leader with excellent history of training new employees in effective sales strategies. Dedicated and hardworking, able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Skills
  • Inventory management
  • Employee training
  • Quality assurance
  • Results-oriented mindset
  • Computer literate
  • Decision-making
  • Money Transfer Systems
  • Clean and professional
  • Organization
  • Good communication skills
  • Team leadership experience
  • Managing retail build outs
  • Customer outreach
Experience
02/2020 to Current Third Key Holder Claire's Accessories | Rockford, IL,
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained store in clean and neat manner.
  • Operated cash register.
  • Described merchandise and services to customers.
  • Answered questions and resolved concerns.
11/2019 to 01/2020 Third Key Holder Claire's Accessories | Strongsville, OH,
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained store in clean and neat manner.
  • Operated cash register.
  • Described merchandise and services to customers.
  • Set up visually appealing promotional displays.
  • Answered questions and resolved concerns.
  • Responded to safety and loss prevention incidents.
05/2019 to 11/2019 Server Milestone Retirement Communities | Elk Grove, CA,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to roughly 40 customers on an average day.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Sent orders to kitchen staff by POS.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Greeted newly seated guests quickly and efficiently.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Processed customers' payments and provided receipts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
06/2018 to 08/2018 Cashier Blain Supply, Inc. | Jackson, MI,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Operated cash register, collected payments and provided accurate change.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
Expected in to to GED | Ithaca High School, Ithaca, NY, GPA:

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Resume Overview

School Attended

  • Ithaca High School

Job Titles Held:

  • Third Key Holder
  • Third Key Holder
  • Server
  • Cashier

Degrees

  • GED

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