Highly motivated individual with the ambition to succeed and produce stellar results while establishing memorable, lasting connections with patrons and fellow team members. Skilled at overseeing projects and working through complex scenarios. Focused and unyielding ally in business and professional relationships. A positive force in any work environment proven to provide a sublime interaction with all who come into contact.
Skills
Microsoft Word proficiency
Adobe Photoshop and Premiere Pro Proficiency
Flexible Working Hours
Complex problem solving
Policy/program development
Team oversight
Computer-savvy
Customer retention
Customer experiences
Safety assurance
Team training and development
Operations management
Staff training and development
Supervision and training
Safety protocol
Sound judgment
Sales expertise
Employee scheduling
Project management
Communication skills
Learning techniques
Experience
04/2022 to Current
TellerDistrict 145 - Waverly – Waverly, NE,
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Adhered to financial services security and audit procedures.
07/2021 to 12/2021
English TeacherClaire's Accessories – Aurora, OH,
Attended professional development training to improve knowledge and skills.
Tutored students requiring additional assistance in grammar and reading comprehension.
Customized innovative methods and materials to produce effective learning experiences.
05/2012 to Current
Photographer & OwnerLula – San Francisco, CA,
Cropped, manipulated and performed color balance for final images.
Planned and obtained original shots using innovative thinking and new techniques.
Collaborated with clients to plan shoots and boost satisfaction with photos.
Defined image requirements and planned photographic events.
03/2020 to 05/2021
Third Key HolderMcNEESE STATE UNIVERSITY – City, STATE,
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Recommended improvements to store procedures.
Organized in-store promotional events.
05/2016 to 05/2021
Undergraduate Administrative AssistantLIDS SPORTS GROUP – City, STATE,
Aided the department in maintaining a healthy day-to-day work environment
Created and organized files and records, created flyers, memos, and newsletters for the department
09/2018 to 03/2019
Embroidery SupervisorKAY JEWELERS – City, STATE,
Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
Supervised the safe and creative employment of embroidery techniques and materials
02/2016 to 12/2016
Sales ManagerCompany Name – City, State,
Formalized sales process to keep operations consistent and promote efficient acquisition of new customers
Planned and executed in-store promotional events to increase customer engagement and sales revenues
11/2015 to 03/2016
Customer Service ManagerCompany Name – City, State,
Demonstrated excellent communication skills in resolving product and consumer complaints.
Processed documentation and troubleshot discrepancies to build client rapport.
Evaluated employee job performance and motivated staff to improve productivity.
11/2014 to 12/2015
Team LeadCompany Name – City, State,
Delegated daily tasks to team members to optimize group productivity.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Fostered positive employee relationships through communication, training and development coaching.
10/2013 to 09/2015
Sales ManagerCompany Name – City, State,
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education and Training
Expected in 05/2021
Bachelor of Arts: Music - Vocal Performance McNeese State University - Lake Charles, LA, GPA:
Major in Vocal Performance
President's List [Spring 2021]
Honor Roll [Spring 2017, Summer 2017, Fall 2017, Spring 2018, Summer 2018, Fall 2018, Spring 2019, Fall 2019, Fall 2020]
Students National Association of Teachers of Singing Member since 2017
Founding Member of 'The Apollo Experience.' A Group that fosters the songwriting and creative abilities of students
Expected in 05/2020
Associate in General Studies: McNeese State University - Lake Charles, LA GPA:
Activities and Honors
Section Lead, Henning United Methodist Church (Summer 2021 - Present
Member, Phi Mu Alpha Sinfonia, (Fall, 2019 - Spring, 2021) - Historian, Elected Fall 2020
Vice President, SNATS, McNeese State University (Fall, 2019 - Spring, 2021)
President, Higher Level Gospel Choir, McNeese State University (Fall, 2019 - Spring, 2021)
Member, Student Art Association, (Fall, 2019 -Spring, 2021)
Member, McNeese State University Chamber Choir (Fall, 2019 - Spring, 2021)
Member, NAACP, McNeese State University (Fall, 2019 - Spring, 2021)
Director of Music / Vocal Coach, The Children's Theater of Lake Charles, LA (Fall, 2019)
Adult Coordinator, Area Wide Baptist Youth Week (2011 - 2017)
Choreographer / Voice Coach, Performing Arts Center of Lake Charles, (2016-2017)
Choreographer / Actor for the Spring 2018 production of 'The Secret Garden' at McNeese State University. Dir. Jessa Lormand Theriot
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