Experienced team leader with over 7 years of experience in Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Skills
Strategic Selling
Customer service
Upselling strategies
Merchandising operations
Point of Sale systems
Quality assurance
Stock management
Accurate money handling
Employee scheduling
Staff training/development
Recruiting and Hiring
Display setup
Mig welding
Education
Brenham High SchoolBrenham, TXExpected in 2011 ā āHigh School Diploma: - GPA:
Work History
Ardene - Third Key Holder King Of Prussia, PA, 03/2019 - Current
Assisted customers with locating and choosing merchandise in any store department.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Educated customers on promotions to enhance sales.
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Returned change and currency and processed debit and credit card payments with 97% accuracy rate.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Amazon.Com, Inc. - Assistant Store Manager Shirley, NY, 03/2017 - 05/2019
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Rotated merchandise and displays to feature new products and promotions.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Answered questions about store policies and concerns to support positive customer experiences.
Coached team on effective upselling and cross-selling methods.
Advanced to Acting Store Manager in manager's absence for 6 months.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assisted the Store and District manager in meeting standards for customer service and quality.
Trained and managed associates in customer service and sales techniques.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Supervised team of 6 employees and provided feedback on performance.
Performed daily mandatory audits to ensure compliance in all areas were met.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Trained new-hires on customer service and cashier procedures to better service customers.
Managed scheduling for store shifts to accomplish proper staffing at all times.
Onboarded new employees, including training, mentoring and new hire documentation.
Drafted employee work schedules to fill coverage gaps.
Interviewed, hired and trained 10 staff associates and equipped to comply with company policies and procedures.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assisted Manager in interview process of prospective employees and provided feedback.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Monitored security and handled incidents calmly.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Maximized quality assurance by completing frequent checks of line.
Motivated staff to perform at peak efficiency and quality.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Maintained smooth and timely operations in preparation and delivery of meals.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Resolved escalated customer disputes with special actions such as discounts.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Oversaw group of 4-12 carhops and kitchen staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Received and processed customer payments.
Educated customers on promotions to enhance sales.
7-Eleven, Inc. - Shift Leader Palmetto, FL, 07/2012 - 02/2014
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Assigned daily employee tasks and monitored activity and completion.
Coached team members in techniques necessary to complete job tasks.
Oversaw grill, stove and oven and cleaned all equipment after every shift.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Trained new employees and delegated daily tasks and responsibilities.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Educated 8-12 Cashiers and Kitchen employees on menu updates and procedural changes.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Directed activities of team of skilled kitchen workers preparing and serving meals.
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