(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced team leader with over 7 years of experience in Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

  • Strategic Selling
  • Customer service
  • Upselling strategies
  • Merchandising operations
  • Point of Sale systems
  • Quality assurance
  • Stock management
  • Accurate money handling
  • Employee scheduling
  • Staff training/development
  • Recruiting and Hiring
  • Display setup
  • Mig welding
Brenham High School Brenham, TX Expected in 2011 High School Diploma : - GPA :
Work History
Ardene - Third Key Holder
King Of Prussia, PA, 03/2019 - Current
  • Assisted customers with locating and choosing merchandise in any store department.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Returned change and currency and processed debit and credit card payments with 97% accuracy rate.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
Amazon.Com, Inc. - Assistant Store Manager
Shirley, NY, 03/2017 - 05/2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Coached team on effective upselling and cross-selling methods.
  • Advanced to Acting Store Manager in manager's absence for 6 months.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted the Store and District manager in meeting standards for customer service and quality.
  • Trained and managed associates in customer service and sales techniques.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Supervised team of 6 employees and provided feedback on performance.
  • Performed daily mandatory audits to ensure compliance in all areas were met.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Trained new-hires on customer service and cashier procedures to better service customers.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Drafted employee work schedules to fill coverage gaps.
  • Interviewed, hired and trained 10 staff associates and equipped to comply with company policies and procedures.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Monitored security and handled incidents calmly.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
Wendy's - Assistant Manager
Fowlerville, MI, 02/2014 - 03/2017
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Maximized quality assurance by completing frequent checks of line.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Oversaw group of 4-12 carhops and kitchen staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Received and processed customer payments.
  • Educated customers on promotions to enhance sales.
7-Eleven, Inc. - Shift Leader
Palmetto, FL, 07/2012 - 02/2014
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Assigned daily employee tasks and monitored activity and completion.
  • Coached team members in techniques necessary to complete job tasks.
  • Oversaw grill, stove and oven and cleaned all equipment after every shift.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Educated 8-12 Cashiers and Kitchen employees on menu updates and procedural changes.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.

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Resume Overview

School Attended

  • Brenham High School

Job Titles Held:

  • Third Key Holder
  • Assistant Store Manager
  • Assistant Manager
  • Shift Leader


  • High School Diploma

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