Enthusiastic student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of information systems and peripheral devices and training in computer maintenance. Motivated to learn, grow and excel in the workplace.
Skills
Microsoft Excel, PowerPoint, Word, and Publisher expertise
Windows 10 expertise
Report generation
Equipment safety
Team management
Relationship development
Problem resolution
Operational improvement
Customer service expert
Technical issues analysis
Application support
Data recovery
Software diagnosis
Technical documents comprehension
Quality assurance
Food Safety
Sales
Food Preparation
Cleaning
Inventory Control
Teamwork
Equipment and Instrument Sterilizatoin
Cash Handling
Payment Processing
Health and Safety Standards
Machine Operation
Customer Complaint Resolution
Lab result interpretation
Documentation and reporting
Multidisciplinary team collaboration
Quality control monitoring
Samples comparison
Data Analysis
Specifications understanding
Equipment calibration
SAP experience
Technical troubleshooting
Education
Clovis Community CollegeClovis, NMExpected in ā āNo Degree:Computer Information Systems - GPA:
Member of Phi Theta Kappa
Continuing education in Computer Information Systems
Eastern New Mexico UniversityPortales, NMExpected in ā āNo Degree:Psychology - GPA:
Member of Psyched In
Clovis High SchoolClovis, NMExpected in ā āHigh School Diploma: - GPA:
Member of Clovis High Honor Society
Member of National Society for High School Scholars
Graduated with 3.75 GPA
Work History
Melaleuca - Temp Worker/Laboratory Technician Knoxville, TN, 08/2020 - Current
Recorded, reported and posted test results using Excel and SAP.
Set and oversaw quality assurance guidelines for laboratory work.
Executed corrective actions when test controls were outside specified limits.
Kept laboratory in compliance with all applicable guidelines and laws.
Compared consumable products against design and production specifications through quality and integrity checks.
Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
Performed routine preventative maintenance on all equipment parts and materials.
Completed recordkeeping, filing, and data entry duties.
Verified safe and proper disposal of hazardous materials and waste to avoid spills and accidents.
Clovis Community College - Help Desk Assistant City, STATE, 08/2019 - 03/2020
Devised solutions to operations issues related to Pathway and Canvas, working closely via phone, email, live chat and web teleconference.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Office Depot OfficeMax - Service Advisor/Print Associate City, STATE, 11/2017 - Current
Stitched and glued required areas, including endpapers and bindings, to secure final products.
Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
Trimmed book edges using appropriate tools, including cutting machines and hand cutters, to produce skilled finishes.
Trained new hires in quality and productivity standards to maximize team effectiveness.
Checked final products for quality and durability, ensuring high-quality and long-lasting work.
Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
Worked with Tech Services to facilitate Optimization and Computer Troubleshooting projects, increasing profits and productivity.
Maintained excellent attendance record, consistently arriving to work on time.
Drove operational improvements which resulted in savings and improved profit margins.
Handled multiple calls per day to address customer inquiries and concerns.
Increased customer satisfaction by resolving printer and networking issues.
North Plains Cinema 7 - Concession Stand Manager/Inventory Specialist City, STATE, 07/2015 - 07/2019
Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
Coordinated concession operations and team, including food preparation and storeroom areas.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved Excel worksheet formatting inconsistencies which led to accurate inventory numbers.
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