Caring and empathetic support worker with 1 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Documenting Incidents
Daily Living Support
Accounts Payable and Receivable
Presentation Design
Client Coping Mechanisms
Documentation Abilities
Home Visits
Oral Hygiene
Meal Planning and Preparation
Meal Preparation
Customer Inquiries
Educational Strategies
Patient Toileting
General Housekeeping
Mobility Assistance
Daily Logs
Interdisciplinary Care
Housekeeping Duties
Clients Rights
Assisting with Deployments
Program Installations
Diet and Nutrition
Weekly Payroll
Behavior Redirection
Review Cases
Spreadsheet Tracking
Attentive to People
Client Records Management
Patient Rights
Problem Identification
First Aid Certification
Service Documentation
Strength Improvements
Customer Loyalty
Cleaning and Sanitizing
Computer System Connectivity
Work History
01/2023 to Current
Support WorkerSuburban Propane – Fort Edward, NY,
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Prepared agendas and took notes at meetings to archive proceedings.
Kept clients engaged in social networks and communities for personal health and growth.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Promoted community integration by providing extensive physical, emotional and social support.
10/2017 to 12/2023
CleanerHornblower – Youngstown, NY,
Handled equipment, chemicals, and materials properly and with caution.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Used time management and efficient cleaning methods to meet deadlines.
Emptied trashcans and transported waste to collection areas.
Provided assistance to other staff members with cleaning of difficult areas.
Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Supervised supplies in inventory and submitted reorder requests.
Maintained optimal supply levels to meet daily and special cleaning needs.
Responded immediately to calls from personnel to clean up spills and wet floors.
Evaluated employee performance and developed improvement plans.
01/2018 to 12/2022
Facilities AssistantLong Island Fqhc – Freeport, NY,
Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
Assisted with logistical requirements for events and meetings.
Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Monitored expenditures and recommended vendor changes to eliminate issues.
Contacted trade-specific companies for equipment and building repair quotes.
Maintained inventory and submitted written requests for supplies to keep stock levels even.
Communicated with general managers and facility teams regarding upcoming repairs and projects.
Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
Updated tracking system monitoring facilities-related materials, supplies and equipment.
Built relationships with vendors and contractors to support timely and cost-effective services.
Provided support and services related to mail and deliveries.
Conducted regular facility inspections to identify repair needs or improvements.
06/2012 to 03/2017
Spa CoordinatorCaesars Entertainment Corporation – Greenville, MS,
Answered questions about spa, treatments offered and spa's amenities.
Monitored access of guests and escorted to treatment areas.
Grew repeat client base through effective marketing and customer service.
Remained up-to-date on current spa trends.
Communicated with various product vendors to select products to stock and sell.
Maintained solid knowledge base of all spa and resort products and services.
Recorded product sales into spa's weekly income report.
Greeted spa guests warmly to create positive first impression of establishment.
Utilized promotions, print and digital marketing to attract new clients.
Maintained front desk workstation by keeping it clean and organized.
Managed activities related to staff training, treatment procedures, inventory management and marketing.
Trained and supervised spa staff on best practices, sales techniques and customer service.
Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Recommended spa treatments and services, boosting sales and bringing in new clientele.
Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
Education
Expected in 01/2021
Cert III : Individual Support Worker Shafton School of Business - Brisbane, QLD, GPA:
Expected in 01/2014
Certificate in Beauty Therapist: Beauty Therapist Mauritius Institute Training & Development - Port-Louis, GPA:
Expected in 12/2012
High School Diploma: Friendship College Girls - Goodlands, Mur, GPA:
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