Support Staff resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking support staff member with many years of experience planning operational functions in an office environment. Outstanding customer service, interpersonal and organizational skills. Proficient in many things like implementing new ways to do certain tasks and working well with others.
Skills
Word
Data Entry
MS Office
Filing
Receptionist
Excel
Microsoft Office
Scheduling
Time Management
Receptionist
Cashier, Scanning
Clerical, Scheduling
Customer Service, Spreadsheets
Data Entry, Supervisor
Faxing, Switchboard
Filing, Answer phones
Leadership skills, Time Management
Organizational Skills
Event and meeting planning
Time sheet processing
Proper phone etiquette
Professionalism
Charting expertise
Experience
Support Staff, 11/2019 to Current Salvation Army Usa – Waukesha, WI,
Handled customer service issues by professionally answering customers' questions and inquiries.
Contacted customers via phone and email to confirm appointments and follow up with inquiries.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Mailed outgoing mail and distributed company's incoming mail to keep communications current, speedy and relevant to current activities.
Reviewing progress notes and encounter forms for the TSS, BSC, and MT staff.
Filing information into each clients chart and making sure everything is up to date.
Set up appointment times and handled canceled appointments.
Delivered reliable administrative support to 4 team members.
Office Assistant, 07/2017 to 11/2019 American Council On Education – Washington, DC,
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
I answer phones and transfer calls to the appropriate parties.
Received and screened high volume of internal and external communications.
I work on project for the different departments including the CEO.
Part of my position is to work with a switchboard that I use to transfer calls to the appropriate people.
I open and distribute mail and process loan payments.
I have worked with Excel and Word a lot with my position.
Most of my projects include making spreadsheets and using mail merge to send out weekly letters.
I do a lot of clerical duties like scanning, faxing, creating memos etc.
Managed reception and lobby area, greeted visitors and responded to requests for information.
I also talk to customers on a regular basis and help them with any problems they have.
I work closely with our loan servicing department and Deposit Operations department.
Tracked office stock and maintained inventory in neat and organized fashion.
Teller, 03/2016 to 07/2017 Abound Credit Union – Hodgenville, KY,
Established new accounts and created memberships, resulting in increased loans and earnings for the bank.
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Balanced daily cash deposits and vault inventory with zero error rate.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Assistant Head Teller, 07/2011 to 02/2016 Fort Knox Federal Credit Union – Bowling Green, KY,
Greeted and assisted many customers per day professionally and courteously.
Make sure that the tellers are doing the same and doing the duties they are assigned.
I help to manage the teller line with other supervisors.
I'm in charge of making sure all of our marketing displays are up to date and look nice.
The nights that I closed I was required to do any settlements that must be done by a certain time.
I was promoted from a teller 2 to an assistant head teller in the same year.
I have learned how to deal with all types of customer issues from angry customers to upset and crying customers.
Also supervising with all different types of personalities and how to learn to manage those people as their supervisor.
I have also been cross trained as a customer service representative for over a year.
Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
Completed monthly audits and managed overdraft reports.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/2020 West Chester University of Pennsylvania - West Chester, PA, GPA:
Associate of Arts: Psychology, Expected in 05/2017 Harrisburg Area Community College - Harrisburg, PA, GPA:
Activities and Honors
Psi Chi West Chester University Chapter
Summa Cum Laude
Accomplishments
I would say an accomplishment was learning more about cash handling.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Also I would say these jobs helped me to accomplish leadership skills and also customer service skills as well.
Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Developed and implemented company's employee manual outlining all proper business procedures and office policies.
Increased office organization by developing more efficient filing system and customer database protocols.
Made dean's list twice and I will graduate with Summa Cum Laude.
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