support planner resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Highly Effective Communication
  • Client Engagement
  • Proficient in Microsoft, Word, Teams, Outlook, Excel
  • Aftercare Follow up
  • Violence Prevention
  • Patient-Centered Care
  • Emergency Response Training
  • Strategic Planner
  • Homeless and Dual Diagnosed Populations
  • Community Outreach Expert
  • Mood Disorders Knowledge
  • Behavioral Therapy
  • Conflict Resolution
  • MS Office
  • Friendly, Positive Attitude
  • Working Collaboratively
  • Problem Resolution
  • Critical Thinking
  • Data Management
  • Computer Skills
  • Active Listening
Education and Training
Frostburg State University Frostburg, MD, Expected in 12/1989 Bachelor of Science : Psychology - GPA :
Kids Peace Mesabi Academies - Support Planner
Pottsville, PA, 11/2021 - Current
  • Responsible for coordinating and monitoring authorized services
  • Knowledge of community resources and strong written and oral communications skills
  • Assist individuals with varying degrees of disabilities to develop community connections and support networks with in a person centered plan
  • Utilize negotiation skills, persistence, flexibility and the ability to deal professionally and positively with difficult situations, time management, organizational, and computer and documentation skills
  • Provide technical support and direct assistance in locating services to include resolving crises.
  • Advocate for and assist individuals in advocating on their own behalf to include Recommendations to empower people with disabilities or to expand or improve the service delivery system
  • Participate in meetings and training sessions that offer learning opportunities and that promote and enhance skills and professional development
  • Maintain accurate up-to-date files for each individual served and maintain other files as necessary for the success of the project
  • Travel to the individual homes and Medical Day Care you to develop a person-centered plan and maintain quality of services and eligibility.
Chapel Hill - Caseworker
Chapel Hill, NC, 06/2016 - 10/2021

Caseworker - Adult Services 4 years, Adult Protective Service Investigator, Guardianship caseworker.

Child Welfare -

Child Protective Services - 6 years

Child Advocate - 6 years

  • Investigated each child's living environment to determine whether home was safe or presented risks.
  • Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
  • Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
  • Developed and executed plans to remove children from homes where abuse or neglect had occurred.
  • Documented case information by completing forms promptly and filing with appropriate agencies.
  • Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
  • Kept child welfare worker informed of progress and challenges
  • Identified appropriate community resources and provided referrals for services.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Interviewed family members to assess situations, capabilities and problems.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Conferred with clients to discuss options and goals for various services.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
  • Attended hearings with victims to provide emotional support.
  • Informed victims about legal processes and timelines.
  • Assisted victims with filling out and submitting protective orders.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
  • Maintained updated progress notes and case record, and documented children's progress in recreational activities, treatment plans, and education.
  • Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
  • Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
  • Liaised between individuals, families and service providers to best manage treatment services.
  • Coordinated between various entities to manage cases.
  • Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
  • Monitored and documented status updates on health and wellbeing of each child under care or assessment.
  • Offered emergency response, family support and case management to meet individual child objectives.
  • Supported and directed families navigating court system and obtaining needed treatment from local agencies.
  • Worked with court system and community agencies to coordinate support services.
  • Delivered high quality case management and therapy to children diagnosed with mental, behavioral, or emotional disorders.
  • Analyzed behaviors and planned treatments, implementing coping skills techniques and optimizing case management for clients.
  • Assessed cases for instances of abuse and neglect and took appropriate action.
  • Developed safety plans and activities for children.
  • Assisted individuals through criminal justice process, providing information and support.
  • Supported crisis intervention and advocacy for child victims of crimes.
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
  • Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
  • Coordinated referrals and crisis counseling services and programs to victims and witnesses of crimes.
  • Interviewed victims and recorded impact statements for records and court proceedings.
  • Completed data and statistical analysis to define and forecast trends in crimes and target populations.
  • Advocated for victims during difficult situations by filing police reports and connecting to needed services.
  • Maintained records of victim contacts for use in emergency or crisis situations.
  • Evaluated and addressed individual client needs and concerns.
  • Produced referrals for various community resources, housing and transportation services.
  • Worked with severely mentally ill, homeless and dually-diagnosed adults.
  • Presented case history material for review and discussion with staff members.
  • Arranged and facilitated support groups, life skills education programs and supportive counseling for survivors by coordinating appropriate trained and license service providers.
Sacred Heart Hospital - Crisis Counselor
City, STATE, 09/1990 - 02/2013
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Offered counseling and stabilization support to reintroduce calm in crisis situations.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Collected and documented information from clients about concerns and available contextual details.
  • Assessed risk to client, loved ones or general public through established evaluation procedures.
  • Helped callers and texters to [Type] hotlines by providing individualized and caring support.
  • Responded to emergency situations and provided crisis support.
  • Assisted clients with referrals and community resources.
  • Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
  • Adhered to federal and state documentation mandates regarding records and file management.
  • Executed tests and interviews to gain additional insight into client needs.
  • Maintained confidentiality through stringent handling of charts and data.
  • Empowered clients to tackle challenging situations with better and more diverse coping skills.
  • Discussed history and symptoms and evaluated potential clinical interventions .
  • Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
  • Worked with care team to assess client needs and discuss collaborative treatment efforts.

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Resume Overview

School Attended

  • Frostburg State University

Job Titles Held:

  • Support Planner
  • Caseworker
  • Crisis Counselor


  • Bachelor of Science

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