Caring and skilled individual, passionate about positively impacting programs and helping participants by providing expert support. Familiar with working with individuals with disabilities and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Looking to grow and learn more in the future.
Skills
Compassion
Supervision
Good listening skills
Verbal and written communication
Responsible
Critical thinking
Leadership
Conflict resolution
Teambuilding
Flexible & Adaptable
Reading comprehension
Customer Service
CPR Certified
Tools Training
Work History
Support Broker/ Community Support Coach, 02/2020 - Current Kona Grill Inc. – Meridian, ID,
Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
Detailed program operations and participant activities with comprehensive recordkeeping.
Worked with clients to improve life choices and maximize benefits of programs.
Educated potential participants on available services and processes to engage in program.
Oversaw day-to-day activities of residents.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Coordinated referrals and self directed supports for clients.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Identified issues, analyzed information and provided solutions to problems.
Worked to achieve goals to help individuals to ensure the best quality of life.
Professional Manager (Now DSP PRN), 01/2019 - Current Danville Services Of Oregon Llc – Salt Lake City, UT,
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Monitored direct care activities for optimal patient protections and infection control standards.
Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
Mentored and coached staff to improve performance and interactions with residents.
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Created all staff work schedules so each shift had appropriate number of employees for coverage.
Organized entertaining recreational activities for home while staying within the home budget.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Protected clients' monies and property, including tracking spending and reconciling accounts.
Assisted residents at 3-person facility with basic hygiene and healthcare needs, including dressing and showering.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating efficient schedules and team workflows.
Offered learning opportunities to help residents develop important life skills.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Minimized injuries to staff or patients by offering important supports.
Assistant Manager, 02/2018 - 03/2019 Arby's – City, STATE,
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Planned team-building exercises to increase employee performance and job satisfaction.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored security and handled incidents calmly.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Direct Support Professional, 07/2013 - 02/2018 Independent Living Services – City, STATE,
Helped plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Prepared reports, kept investigation records and maintained all case-related paperwork.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Helped to ensure a positive quality of life.
Education
High School Diploma: , Expected in 12/2012 - Hannibal High School - Hannibal Missouri, GPA:
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