support broker resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dependable Social Worker offering 3-year background in structuring client treatment plans and working closely with colleagues to assist in daily tasks. Hardworking and motivated individual skilled working with broad range of age groups, ethnicities and socioeconomic backgrounds. In-depth understanding of human behavior and resource gathering techniques.

  • Administrative Support
  • Microsoft Excel
  • MS office suite
  • Intake
  • Service planning
  • Geriatrics
  • Supports planning
  • Children and youth
  • Case management
  • HIPPA and Compliance
  • Finical management (Rep-payee services)
  • Customer Relationship Management (CRM)
  • Providing Resources
Work History
05/2022 to Current Support Broker Lutheran Social Services Of Wisconsin And Upper Michigan Inc | Stevens Point, WI,
  • Apply a person-centered approach to keep the client at the center of all program functions.
  • Coordinate the day-to-day implementation of contractual requirements within the state's medicaid guidelines.
  • Complete special projects including, but not limited to developing and implementing care plans.
  • Maintain a caseload of 50-55 persons using a self directed model
  • Maintain necessary skills and knowledge to coordinate workflow
  • Provide excellent customer service to internal and external clients
  • Assist clients with plan/budget development, submissions, and revisions
  • Represent the company at stakeholder meetings, health fairs and provider fairs
  • Orient and educate clients on current program roles and responsibilities
  • Train and assist clients in timecard submission
  • Conduct necessary client assessments and contacts
  • Maintain timely and proper documentation in Customer Relationship Management (CRM) database
  • support day to day operations and client advocacy
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Took active role in detailing instructions and responding appropriately and effectively to questions and concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
03/2019 to 03/2022 Therapeutic Support Staff Member Bancroft | Mount Laurel, NJ,
  • Provided one-on-one services in schools, in the child's home and in the community.
  • Provided one-on-one mental health services to at risk children and young adults with emotional or mental disturbances.
  • Worked in collaboration with the child's teachers, parents counselors and medical team to implement the child's treatment plan and transfer skills to the child's primary caregivers.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Helped support children's emotional and social development, encouraging understanding of others and positive concepts.
  • Helped identify signs of emotional and/or developmental problems and bringing them to the attention of the team.
  • Documented patient information, treatment plans and patient responses.
  • Tracked progress according to goals for interventions.
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.

06/2020 to 01/2022 Supportive Housing Coordinator Commonbond Communities | Fridley, MN,
  • Coordinated with local agencies to provide housing and prevent homelessness
  • Maintained database of housing resources, landlords and management companies.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Identified service gaps and located needed housing and work placement resources for individuals.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
05/2019 to 02/2020 Social Worker Intern Augustana Care Corporation | Western, IA,
  • Access patient information
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
  • Triage patient and complete initial intakes
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Help determine patient services needed and initiate referrals
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintain confidentiality
  • Maintain a caseload of 30-40 patients
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Carried out day-day-day duties accurately and efficiently.
  • Presented clinical documentation and observations to interdisciplinary team.
  • Organized clinical documentation, treatment plans, and referrals.
  • Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Expected in to to Bachelor of Science | Social Work Edinboro University of Pennsylvania, Edinboro, PA GPA:
Expected in 05/2020 to to Bachelor of Science | Social Work Slippery Rock University of Pennsylvania, Slippery Rock, PA GPA:
  • Dean's List 2017-2020
Expected in 06/2016 to to High School Diploma | Hickory High School , Hermitage, PA, GPA:
  • First Aid/CPR Certified
  • RBT - Registered Behavior Technician

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Resume Overview

School Attended

  • Edinboro University of Pennsylvania
  • Slippery Rock University of Pennsylvania
  • Hickory High School

Job Titles Held:

  • Support Broker
  • Therapeutic Support Staff Member
  • Supportive Housing Coordinator
  • Social Worker Intern


  • Bachelor of Science
  • Bachelor of Science
  • High School Diploma

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