supervisor patient care services resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Professional and compassionate individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Direct patient care and advocacy
Follows department standard for patient experience
Quality patient care
Patient care skills
Healthcare management
Fosters positive relationships with physicians
Provides clear performance expectations for all Behavioral Health employees as well as recognizing employees for a job well done
Values integration and conflict resolution
Supports and communicates strategic direction of Asante to employees
Active participant in community partner meetings in service area
Facilitates committee meeting for Psychiatric Care Unit
Analyzes and resolves root causes of problems and generates creative, logical solutions
Assists to achieve financial goals and budget for Behavioral Health Services as approved by the Asante Board of Directors
Communicates regulatory mandates to staff and affected parties as they occur and monitors for compliance
Experience
Supervisor Patient Care Services, 02/2015 - Current University Of Washington – Seattle, WA,
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Completed Psychiatric Care Unit staffing project resulting in highly skilled psychiatric staff for emergency department special populations.
Collaborated with others to discuss new meals and breaks opportunities.
Created agendas and communication materials for team meetings.
Collaborated in development of Behavioral Health Services policies and procedures.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Psychiatric Registered Nurse, 02/2011 - 02/2015 Centerlight Health System – New York City, NY,
Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
Effectively managed daily charting for each patient.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Met patient needs by devising and coordinating highly tailored care plans for each individual.
Provided client assessments upon admission and discharge.
Followed all safety protocols when administering subcutaneous and intramuscular injections.
Discussed non-medical techniques such as yoga and meditation to help patients alleviate depression and anxiety.
Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Imparted medical, operational and patient care knowledge to junior nurses to maximize performance and quality of team operations.
Communicated with primary care physicians or emergency care providers to relay patient needs.
Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Community Health Nurse, 04/2010 - 02/2011 Noland Health Services – Fairhope, AL,
Attended staff meetings and required courses to maintain knowledge of current clinic procedures and latest medical advances relevant to everyday practice.
Performed preliminary evaluations of patient conditions, administering physical examinations and asking questions regarding mental health and lifestyle factors.
Maintained comprehensive records of patient visits.
Cooperated with health-related agencies and organizations in carrying out community activities.
Developed treatment plans for individual patients, accounting for special needs of patient and patient's desired outcomes.
Advised patients on preventative, therapeutic and rehabilitative therapies available, addressing benefits and drawbacks and suggesting treatments appropriate for unique situations.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
Reached out to patients to convey lab results and provide care instructions.
Counseled patients and caregivers, providing emotional and psychological support.
Answered patient questions and provided take-home materials for further information.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Pediatric Registered Nurse, 08/2009 - 04/2010 Eagle Point Pediatrics – City, STATE,
Provided skilled direct nursing care to pediatric patients in a Pediatric Clinic.
Communicated with primary care physicians to relay patient needs.
Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
Answered patient questions and provided take-home materials for further information.
Stocked clinical workstations and procedure rooms with necessary supplies.
Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Reached out to patients to convey lab results and provide care instructions.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Observed strict safety measures, including checking medication dosages before administration to patients.
Education and Training
Associate of Applied Science: Human Services, Expected in 06/1998 - Rogue Community College - Grants Pass, OR GPA: Status -
Associate of Applied Science: Nursing, Expected in 06/2009 - Rogue Community College - Grants Pass, OR GPA: Status -
Bachelor of Science: Nursing, Expected in - The University of Texas At Arlington - Arlington, TX GPA: Status -
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