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Enthusiastic, passionate, dedicated and conscientious healthcare management professional offering over 18 years of experience in diverse, fast-paced settings and 3 years in leadership/ management roles. Known for being a reliable problem solver, excellent communicator, patient advocate, relatable and compassionate leader, building relationships, taking initiative and adhering to protocol. Successful at managing multiple priorities with a positive attitude. Eager to contribute to team success through hard work, attention to detail and organizational skills. Skilled at working under pressure, adapting to new situations and challenges to best enhance the organizational brand, planning and implementing strategies for developing improved health care management, completing patient-facing and office-based tasks, employee motivation and maximizing team productivity. Recognized for staff development and employee engagement, leading to improvement in employee morale and increased work performance. Driven to work quickly and effectively on projects in all types of environments. Well-versed in recruiting, hiring, onboarding, training and managing employees. Willing and ready to take on added responsibilities to help team achieve goals. Motivated to learn, grow and excel in healthcare management.
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- Provide supervision and management to team of 18 medical assistants and 2 leads, with various personalities and from different cultures for large ambulatory practice.
- Oversee patient care support operations and activities related to supervision of medical assistants and leads. Address and remedy all patient or staff issues.
- Plan, coordinate and schedule activities of leads and medical assistants. Delegate tasks to leads and medical assistants, monitor completion of all duties and provided support to enhance performance.
- Boost staff morale and staff retention by utilizing human services skills such as active listening, mindfulness, recognizing burnout, promoting supportive and positive work environment, constructive feedback, prompt problem resolution, organizing and facilitating employee engagement activities and proactive supervisory practices.
- Communicate effectively with employees, management team members, physicians and patients, employing active listening and interpersonal skills. Develop close working relationships with administrative and clinical staff.
- Develop staff through education, evaluation, performance management and competency improvement. Implement ongoing learning strategies such as assigning FOCUS learnings, tutorials, instructional modules, and supervise hands-on sessions to help clinical staff improve understanding of processes, procedures, workflows and care best practices.
- Assist practice manager with oversight of facility and in implementation of office policies and procedures.
- Approve attendance, schedule, payroll and sick time changes. Review attendance of employees and discuss issues of excessive absences or lateness.
- Work in collaboration with Human Resources to interview, hire, onboard and discipline clinical staff.
- Work in collaboration with operations supervisor on ordering and maintaining par levels for supplies and equipment, requisition reconciliation, ensuring equipment is properly functioning and submitting MCIT, Aware and Peoplesoft Financials tickets.
- Work in collaboration with tenant coordinator to address infrastructure issues, furniture requests, repairs and recommendations for improvement.
- Attend monthly meetings to participate in interdisciplinary planning for patient care with epilepsy physicians.
- Attend biweekly management meetings to review changes, goals, plan projects, restructuring, Press Ganey reports and discuss issues.
- Host clinical monthly meetings, to review changes, discuss issues, review Press Ganey reports, recognize employees and promote wellness among medical assistants, leads and nurses.
- Handle job duties for management team members which were unavailable or out of office. Prioritize office needs, assist and supervise administrative staff, in absence of operations supervisor and practice manger.
- Recognize routine problems and recommend ideas and solutions. Advise when follow-up or escalation is required.
- Identify defects and opportunities to improve clinical practices, devise strategies and implement plans to increase patient care standards and enhance operational procedures.
- Implement and monitor compliance to regulatory guidelines and take corrective actions where appropriate.
- Oversee all QI and QA activities related to Point of Care Testing.
- As Lead Medical Assistant, oversaw daily activities of medical assistant team, ensuring optimal patient care, positive experiences, smooth daily functioning, patient flow and department flow. Enforced department policies and procedures to keep team operating effectively.
- Created action plans to address patient wait times and delays, implemented new workflows, addressed patient concerns, resolved clinical issues.
- Collaborated with practice manager to identify staffing needs, provided training to clinical and non-clinical staff onsite and off-site.
- Coordinated work and lunch schedules, breaks and coverage.
- Monitored Gaps in Care, obtained prior authorizations, called and faxed pharmacies to submit prescriptions.
- Assisted with blood draws, routine checks, documenting vitals, health histories and diagnostic testing by collecting and processing specimens.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Assisted in patient registration, answering phones, collected co-payments from patients and completed daily cash deposits
- Attended weekly Podcasts, Summits, WebEx's and Quality Control meetings, as to provide policy updates and vital information to my team members, supervisor and other off-site locations in our service line
- In my role as Assistant to Practice Manager, my duties included: assisting Practice Manager with oversight of practice facility, coordinating meetings, creating agendas, completing audits and reports, maintaining supply inventory and assisting in resolving non-clinical issues.
SUNY Empire State College - Saratoga Springs, NY
- Continuing education in Community Health and Services
- Relevant Coursework Completed: Presentation on The Socioemotional Development of Juvenile Delinquents.
SUNY Rockland Community College - Suffern, NY,
- Member of RCC Alumni
Ultrasound Diagnostic School - Elmsford, NY,
- Relevant Coursework Completed: Medical Assistant Certificate, Phlebotomy Certificate, HIPPA, CLIA, OSHA, & CPR.
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School Attended
- SUNY Empire State College
- SUNY Rockland Community College
- Ultrasound Diagnostic School
Job Titles Held:
- Supervisor, Medical Assistant Management
- Lead Medical Assistant/Practice Manager's Assistant
Degrees
- Perusing Bachelors
- Associate of Science
- Certified Medical Assistant
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