Supervisor Behavioral Health Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Senior supervisor, seeking to promote to a Manager of Behavioral Health Services. Experienced, with 20 years, supporting the SPMI population by advocacy, direct care, education, supervision, managing and motivating BHS professionals to achieve and surpass company expectation. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.

  • Leadership
  • Performance tracking
  • Customer Service
  • Team building
  • Documentation and Technology
  • Situational Leadership
  • Budgeting
  • Operational improvement
  • Project organization
  • Quality Assurance
  • Time Management
  • Operational improvement
  • Critical Thinking
  • Empathy & Compassion
  • Achieving organizational objectives
  • Staff collaboration
  • Organizational skills
  • Conflict resolution
  • Clinical judgment
Work History
Supervisor; Behavioral Health, 05/2008 to Current
Health QuestDanbury, CT,
  • Supervise a 10-14-person team comprised of East Team 1 & 2. Work with HR to coach, develop, and provide corrective action to assigned staff to individual when needed. Worked to enhance work performance, attendance and growth opportunities
  • Trained new BHS in proper care standards, operational procedures and safety protocols to optimize performance and safety.
  • Assisted in managing day-to-day operations of the BHS team to assure productivity standards are met.
  • Interviewed potential hires.
  • Onboarded and trained new hires
  • Promote positive moral and life-long learning
  • Delegate responsibilities, follow up for accountability, and monitored outcomes .
  • Communicate/ Collaborate with our integrated healthcare team members to help plan, implement and enhance treatment strategies and address client concerns
  • Provide case consultations to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized treatment plans/interventions
  • Solicit feedback and process improvement opportunities to create safer and healthier environment and increase client satisfaction.
  • Sustained quality standards by performing routine chart audits and review of clinical documents to upholding internal and industry best practices.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Strengthened training and social work knowledge by completing agency sponsored workshops and LMS trainings.
Case Manager, 11/2003 to 05/2008
Health QuestSharon, CT,
  • Managed caseload of 50-60 clients to receive appropriate, high-quality care with reasonable results.
  • Ensured clients receive necessary services, resources, and referrals for continued care.
  • Develop, implement, and maintain all policies, procedures, and standards for case management.
  • Communicate and collaborate with interdisciplinary teams including medical staff, pharmacy, and caregivers to implement individualized care plans. Documented all client interactions and interventions in electronic charting systems.
  • Cultivated relationships with internal and external professionals.
  • Referred patients to outside sources to ensure continuation of necessary care.
  • Completed treatment plans.
  • Monitored and assisted clients to and from appointments to ensure mental health stability.
Case Manager, 01/2000 to 11/2003
Unison Behavioral Health GroupCity, STATE,
  • Managed a caseload of 40-50 clients. Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Developed treatment, discharge plans, and community referrals. Evaluated treatment plans against individual goals and healthcare standards.
  • Assisted clients to and from appointments to foster mental health stability.
  • Completed and submitted documentation timely.
  • Identified care needs of individual clients and provided crisis intervention as needed.
  • Exercise cultural competency, remaining and empathetic to client needs.
  • Maintained excellent attendance record, consistently arriving to work on time.
Master of Arts: Technology Education/ Teaching & Learning With Tech, Expected in 2010
Ashford University - San Diego, CA
Master of Arts: Social Work, Expected in 2008
Cleveland State University - Cleveland, OH
Bachelor of Arts: Social Work, Expected in 2004
University of Toledo - Toledo, OH,
Associate of Arts: Social Work, Expected in 2000
University of Toledo - Toledo, OH
  • Licensed Social Worker
  • East Team 1 & 2 Supervisor- Supervising team of 10 BHS to achieving agency expectations. Currently 8 0f 10 have met productivity. documentation standards submitting within 72 hours in over half of BHS staff.
  • Mentor Program Supervisor-Initiated and led the East Mentor Team: Spent over a decade closely developing 8-10 BHS per hiring class, into the mentor leadership role. These BHS went on to closely provide peer support throughout trail employment.
  • Field Instruction- (Cleveland State University, Case Western Reserve, University of England)
  • Cultural Diversity Panelist- Working closely with the ADAMHS Board and Local Police to bridge the gap between cultures and enhance knowledge of mental illness.
  • Outreach Specialist- Secured a relationship at Cleveland Job Corps to allow students to be accessed and treated for mental illness, rather than discharged from the program, increasing revenue.
  • NCBHS Hospital Liaison- Acting as a bridge between the state hospital, ADAMHS,and the agency, provided intake assessments, client and family education, discharge planning, and group home placements
  • Intake Supervisor- Leading a team of over 10 clinical assessors, ensured coverage for Adult MHA assessments, discharge planning with hospital systems, coordinated intake appointments and outreach to those who did not show for the initial session. This lead to increased engagement and revenue.
  • Work Environment Team-2/20 New and developing work team , working alongside East BHS team and Facilities, with a goal to improve the East site. Advocated for interventions ( clean lobby, trash cans, blinds, change lobby configuration, television programming, etc. ), to improve the client experience and sense of dignity when visiting the agency.
  • Housing Development Team-2/20 began co-facilitation of the Housing Development Team, alongside a team of East BHS and the Director of Behavioral Health, in an effort to address homelessness among our clients.
  • Stewardship of Resources: Documented and resolved a staffing issue which led to improvement in accountability for operations and ethical decision making.
  • EPIC Superuser-trained BHS and supervisors on use of new EMR system.

Cleveland State University Alumni

University of Toledo Alumni

Phi Alpha National Honor Society

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Resume Overview

School Attended
  • Ashford University
  • Cleveland State University
  • University of Toledo
  • University of Toledo
Job Titles Held:
  • Supervisor; Behavioral Health
  • Case Manager
  • Case Manager
  • Master of Arts
  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts