Supervisor; Behavioral Health Resume Example

Senior supervisor, seeking to promote to a Manager of Behavioral Health Services. Experienced, with 20 years, supporting the SPMI population by advocacy, direct care, education, supervision, managing and motivating BHS professionals to achieve and surpass company expectation. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.

• Licensed Social Worker
• East Team 1 & 2 Supervisor- Supervising team of 10 BHS to achieving agency expectations. Currently 8 0f 10 have met productivity. documentation standards submitting within 72 hours in over half of BHS staff.
• Mentor Program Supervisor-Initiated and led the East Mentor Team: Spent over a decade closely developing 8-10 BHS per hiring class, into the mentor leadership role. These BHS went on to closely provide peer support throughout trail employment.
• Field Instruction- (Cleveland State University, Case Western Reserve, University of England)
• Cultural Diversity Panelist- Working closely with the ADAMHS Board and Local Police to bridge the gap between cultures and enhance knowledge of mental illness.
• Outreach Specialist- Secured a relationship at Cleveland Job Corps to allow students to be accessed and treated for mental illness, rather than discharged from the program, increasing revenue.
• NCBHS Hospital Liaison- Acting as a bridge between the state hospital, ADAMHS,and the agency, provided intake assessments, client and family education, discharge planning, and group home placements
• Intake Supervisor- Leading a team of over 10 clinical assessors, ensured coverage for Adult MHA assessments, discharge planning with hospital systems, coordinated intake appointments and outreach to those who did not show for the initial session. This lead to increased engagement and revenue.
• Work Environment Team-2/20 New and developing work team , working alongside East BHS team and Facilities, with a goal to improve the East site. Advocated for interventions ( clean lobby, trash cans, blinds, change lobby configuration, television programming, etc. ), to improve the client experience and sense of dignity when visiting the agency.
• Housing Development Team-2/20 began co-facilitation of the Housing Development Team, alongside a team of East BHS and the Director of Behavioral Health, in an effort to address homelessness among our clients.
• Stewardship of Resources: Documented and resolved a staffing issue which led to improvement in accountability for operations and ethical decision making.
• EPIC Superuser-trained BHS and supervisors on use of new EMR system.

Cleveland State University Alumni

University of Toledo Alumni

Phi Alpha National Honor Society