Store Specialist with over ten years of successful experience in Sales and Training. Recognized consistently for performance excellence and contributions to success in the Communications Industry. Strengths in Advanced Technical Support, Elevated Sales and Training.
Skills
Microsoft applications proficiency
Organization
Customer service
Computer skills
Maintenance & Repair
Training & Development
Flexible & Adaptable
Conflict resolution
Verbal and written communication
Multitasking abilities
Excellent work ethic
Leadership
Microsoft Office
Work History
09/2019 to Current
Store SpecialistTime Warner Cable – Santa Monica, CA,
Educated customers on promotions to enhance sales.
Answered questions about store policies and concerns to support positive customer experiences.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Increased sales by offering advice on purchases and promoting additional products.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Drove team revenue totals by bringing in over 100% to goal in sales.
04/2018 to 07/2019
Customer Service Video RepairMerck & Co., Inc. – Somerville, NJ,
Performed troubleshooting and repair for Spectrum services.
Implemented and developed customer service training processes.
Cross-trained and provided back up for customer service managers.
Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Resolved customer service issues promptly.
Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Participated in On The Job Training programs with the Training Department for the development of new hire employees.
06/2015 to 11/2016
Operations ManagerSalvation Army Usa – Quincy, MA,
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Evaluated upcoming program plans to forecast expected resource needs.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Implemented policies and standard operating procedures for continuous improvement.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Verified compliance with best business practices throughout organization.
07/2007 to 12/2013
Senior Sales AssociateVerizon Wireless – City, STATE,
Maintained comprehensive knowledge of industry-related goods and services.
Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Developed sales plans to increase market share, customer base and revenue.
Generated sales leads and cold called potential customers.
Met or exceeded sales objectives on consistent basis to drive company growth.
Implemented new marketing initiatives to drive sales and improve overall performance.
Provided exceptional customer service to foster client loyalty and satisfaction.
Reported sales data to upper management as directed.
Promoted brand awareness and utilized networking to increase brand development.
Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
Education
Expected in
Bachelor of Science: Human Resources Management Park University - Kansas City, MO, GPA:
Member of National Honors Society (Summa Cum Laude)
Member of Sigma Alpha Pi
Continuing education in Human Resources Management
Expected in
Certificate of Journeyman Electrician: Electrical Equipment Installation And Repair Kaplan University - El Paso, Texas, GPA:
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