LiveCareer-Resume

store operations associate resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Skills
  • Team Building
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Self-Motivated
Work History
11/2016 to Current Store Operations Associate The Realreal, Inc. | Oakland, CA,
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Collaborated with peers and other business areas to leverage best practices.
  • Operated pallet jack to move unloaded goods to correct locations in warehouse.
  • Followed all shipping and receiving procedures for goods and materials.
  • Packaged up damaged goods and shipped these items back to correct supplier.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Performed opening and closing store procedures including creating bank deposits.
  • Informed customers of current store promotions to encourage additional sales purchases
  • Answered questions about store policies and addressed customer concerns
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Operated cash register to record transactions accurately and efficiently
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Performed cash, card and check transactions to complete customer purchases
  • Used POS system to enter orders, process payments and issue receipts
  • Learned duties for various positions and provided backup at key times
09/1988 to 05/2016 Warranty Administrator Martin Management Group | Clarksburg, WV,
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Checked documentation for accuracy and validity on updated systems.
  • Generated, posted and attached information to claim files.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays
  • Processed claim paperwork and followed up on missing information to complete processing
  • Monitored factory recalls and announcements to stay on top of changes
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation
  • Processed and recorded new policies and claims
08/1988 to 04/1XXX Retail Associate Bed Bath & Beyond | Cedar Park, TX,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Maintained clean sales floor and straightened and faced merchandise
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Informed customers of current store promotions to encourage additional sales purchases
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers
  • Answered questions about store policies and addressed customer concerns
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Stocked merchandise, clearly labeling items and arranging according to size or color
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Helped customers complete purchases, locate items and join reward programs
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Demonstrated items to customers and created customer awareness, interest and sales
  • Increased sales by offering advice on purchases and promoting additional products
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer
  • Supported efficient and timely replenishment of sales floor merchandise
  • Issued receipts and processed refunds, credits or exchanges
  • Increased sales and customer satisfaction through personalized servicing
  • Used POS system to process sales, returns, online orders and gift card activations
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
08/1978 to 08/1988 Purchasing Manager Arapahoe County | Littleton, CO,
  • Purchased new products and oversaw inventory stocking and availability.
  • Sourced vendors, built relationships and negotiated prices.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
  • Adjusted procedures to maximize department effectiveness.
  • Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
  • Contacted location managers and department supervisors to assess requirements.
  • Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
  • Implemented policies to reduce cost and eliminate waste
  • Devised and executed annual purchasing plans and contracts
  • Purchased new products and oversaw inventory stocking and availability
  • Contacted location managers and department supervisors to assess requirements
  • Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients
Education
Expected in 05/1972 to to Associate of Applied Science | Retail Management College of DuPage, Glen Ellyn, IL GPA:

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Resume Overview

School Attended

  • College of DuPage

Job Titles Held:

  • Store Operations Associate
  • Warranty Administrator
  • Retail Associate
  • Purchasing Manager

Degrees

  • Associate of Applied Science

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