LiveCareer-Resume

store key holder resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. I have worked since the age of 16 in some form of retail with the only reason for moving and or quitting my job being do to moving. I understand how to work on task delegation and plan-o-gram arrangement as well as receiving and stocking.

Skills
  • Resource management
  • Team member development
  • Workplace safety
  • Plan-o-gram set up
  • Stocking and rearranging items based on sales.
  • After hours clean up of discard items in wrong places
  • Microsoft Office
  • Computer skills
Experience
Store Key Holder, 08/2016 to 03/2018
Safelite AutoglassStamford, CT,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Complied with policies and procedures to minimize shrinkage.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Opened and closed store in absence of senior managers.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Assisted customers with locating and securing desired products.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Responded to safety and loss prevention incidents.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
  • Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
  • Recommended improvements to store procedures.
  • Evaluated transactions for suspected fraud.
Assistant Manager, 08/2014 to 08/2015
C-A-L RanchYuma, AZ,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Oversaw training of supervisors to develop leadership and customer service skills.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Obtained highest rating from county health department year over year.
Sales Associate, 08/2013 to 05/2014
Sonic Drive-InMcalester, OK,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Used technology resources to assist customers in locating and selecting items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered incoming telephone calls to provide store, products and services information.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Obtained signatures for financial documents and internal and external invoices.
Carhop, 03/2011 to 12/2012
Sonics Drive InCity, STATE,
  • Completed orders by making specialty shakes and ice cream desserts.
  • Kept customer and food preparation areas clean and well-organized.
  • Answered product and order questions accurately and professionally.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Reported issues with customers and orders to supervisors.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Delivered food within 3 minutes to meet quality and service standards.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Verified orders and bagged items for easy transport.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Restocked kitchen supplies by rotating food according to dates and times as well as discard dates.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
Education and Training
High School Diploma: , Expected in 06/2013
Redmond High School - Redmond, OR
GPA:
: CNA/CMA, Expected in
Neosho County Community College - Chanute, KS
GPA:

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Resume Overview

School Attended

  • Redmond High School
  • Neosho County Community College

Job Titles Held:

  • Store Key Holder
  • Assistant Manager
  • Sales Associate
  • Carhop

Degrees

  • High School Diploma
  • Some College (No Degree)

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