LiveCareer-Resume

store clerk computer technician assistant resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Excel and Adobe user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Skilled Office Manager with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of hotel management and computer systems. Competent computer technician well-versed in assisting all types of users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level agent position in competative environment. Ready to help team achieve company goals.

Skills
  • Technical Support
  • PC refurbishment
  • Virus and malware prevention
  • Regulatory compliance
  • Inventory management
  • Project Management
  • Hardware and software installation
  • Help desk support
  • Security best practices
  • Network component installations
  • Computer imaging
  • Change management
  • PC decommission management
  • Electronic record integrity
  • Point of sale operation
  • Sales expertise
  • Dining area maintenance
  • Food and beverage pairings
  • Beverage preparation
  • Wine Service
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Order Accuracy
  • Menu Memorization
  • Hospitality Service Expertise
  • High-Volume Dining
  • Guest Relations Management
  • Food Sales and Promotion
  • Daily Specials Memorization
  • Bill Computation
  • Cash handling
  • Food spoilage prevention
  • Banquet coordination
  • Food station setup
  • Menu presentation
  • Performance improvement
  • Food running
  • Item promotion
  • Food preparation and safety
  • Front-of-house display creation
  • HVAC systems
  • Plumbing
  • Drywalling
  • Customer service
  • Supervision
Work History
Store Clerk/Computer Technician Assistant, 02/2019 to 08/2020
The Kessler CollectionCharlotte, NC,
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Linked computers to network and peripheral equipment.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Maintained the store, assisted guest with purchases, orders, and information.
  • Implemented systems within store to organize and maintain a great work environment.
  • Place, and shipped orders from online purchasers.
  • Help run events, and tournaments.
Front Office Supervisor, 02/2006 to 06/2018
Courtyard By Marriott UVACity, STATE,
  • Interpreted management directives to define and document administrative staff processes.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Coached employees through day-to-day work and complex problems.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Organized documents for company communication, travel vouchers and payment services.
  • Assisted [Job Title] with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Manage various departments during evening hours.
  • Preform nightly audits of hotel systems.
  • Preform regular maintenance of hotel rooms, grounds, and equipment.
  • Cook, bartend, organize transportation for guest, replace faulty equipment, order needed items for hotel, and its guest.
Front Desk Agent/Restaurant Team Member, 06/2003 to 03/2006
Courtyard By Marriott NorthCity, STATE,
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Assisted at front desk when and handled purchases at gift shop.
  • Cook, stock, and maintain restaurant.
  • Book, and set up banquets for various events.
  • Work, and gain knowledge of each department within the hotel.
Education
GED: , Expected in 05/1996
Columbia High School Maplewood NJ - Maplewood, NJ,
GPA:
Additional Information

I am a very hard worker, who finds that it is best to do a job right the first time. Never ignore an issue, hoping someone else will take care of it. Always show your best first, and never judge someone on their worst initially. These pass 2 years have been hard on us all, and the few before on myself and family. COVID, We lost a patriarch, my mother. My kids and myself had to deal with divorce, and moving to a new area. Through it all we found that just cause it is unknown, or new. Does not mean it has to be scary. Change is needed to test who we are, and find new loves in this world. I want to find a new path that leads to more security for my family, and more knowledge for myself. I have always been a quick learner, who never turns from a challenge. I always listen to those that came before me, with no fear of adding my own experiences to help come to a profitable solution. Let me show your company who I am, and I want you intern to add to that person. Help build a brighter future for not only myself, but us all.

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Resume Overview

School Attended

  • Columbia High School Maplewood NJ

Job Titles Held:

  • Store Clerk/Computer Technician Assistant
  • Front Office Supervisor
  • Front Desk Agent/Restaurant Team Member

Degrees

  • GED

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