Store Associate resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Knowledgeable Manager with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Skills
Building Customer Relationships and Loyalty
Flexible Hours
Excellent Written and Verbal Communication
Payment Processing
Store Policies and Procedures
Loss Prevention
Available Nights, Weekends and Holidays
Adaptable and Flexible
Product Knowledge
Customer Service
Exceeding Customer Expectations
Engaging with Diverse Customers
Safety and Cleanliness Standards
Supervision and Training
Team Leadership
Business Leadership
Decision Making
Policy Development and Enforcement
Training Management
Revenue Forecasting
Quality Assurance
Operations Oversight
Sales Tracking
Staff Development
Performance Assessment
Recruitment and Hiring
Cost Reduction
Budget Control
Hiring and Onboarding
Finance and Accounting Oversight
Financial Statement Review
Problem Anticipation and Resolution
Customer Service Management
Assignment Delegation
Process Improvements
Experience
Store Associate, 09/2022 - Current Aldi – San Diego, CA,
Prepared merchandise for purchase or rental.
Organized store by returning merchandise to proper areas and restocked displays.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Greeted customers to determine wants or needs.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Maintained knowledge of sales and promotions, return policies and security practices.
Wrapped and bagged purchases to help customers load merchandise into vehicles.
Answered telephone to give callers store information and look up order details.
Cleaned shelves, counters and tables to maintain organized store.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Improved customer service feedback scores through outstanding service.
Recommended merchandise to customers based on needs and preferences.
Stocked, replenished and organized inventory to keep store merchandise fresh.
Computed purchases and received and processed cash or credit payment.
Followed loss prevention guidelines to deter theft.
Evaluated daily transactions for suspected fraud or criminal activity.
Watched for and recognized security risks and thefts to prevent or handle situations.
Bagged or packaged purchases and wrapped gifts.
Answered store and merchandise questions and led customers to wanted items.
Demonstrated safe and proper exercise techniques to clients.
Recommended modifications of exercises to help participants avoid injuries.
Created personal training experiences for clients.
Observed participants during classes, watching for issues and incorrect techniques.
Built and established lasting relationships using encouragement and personal support.
Resolved member and guest complaints or notified supervisor for solutions.
Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
Treated minor injuries and administered first aid.
Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
Demonstrated proper breathing techniques and meditation exercises.
Monitored class participants for appropriate techniques to prevent injuries.
Communicated with clients to determine goals and performed client assessments.
Wiped down exercise mats, weights and equipment prior to and after use.
Set up equipment and weights for use by class participants.
Explained and taught proper use of weights, exercise bands and other fitness equipment.
Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
Built and established relationships with members and guests to help in pursuit of fitness goals.
Measured client overall fitness by completing comprehensive evaluations and physician clearances.
Enforced safety rules and procedures to minimize injuries.
Assisted clients with developing reasonable diets and nutritional guidelines.
Studied multiple programs to provide health education, wellness and fitness program development to clients.
Assessed needs of participants and developed class exercises to address expectations.
Arranged motivational exercise programs to promote healthy lifestyle choices.
Explained and demonstrated fitness and conditioning techniques and movements.
Coached and encouraged participants during exercises and routines.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
Education and Training
Associate of Science: Health and Wellness, Expected in 05/2006 - Cincinnati State Technical And Community College - Cincinnati, OH GPA:
High School Diploma: , Expected in 06/1989 - Norwood High School - Norwood, OH, GPA:
Accomplishments
Leadership - Served as key contributing member to Leadership team.
Promoted to manager due to Knowledge and experience that achieved record sales.
Led team to achieve five star, earning recognition from upper management and financial reward.
Promoted from driver to manager, in less than 12-months.
Consistently maintained high customer satisfaction ratings.
Drove 30% improvement in 4 months profits through aggressive attention to detail and adherence to policy.
Activities and Honors
Leadership Development Program
Certifications
Expense Control
Certified Personal Trainer (CPT)
Certified Strength and Conditioning Specialist (CSCS)
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