Store Associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Customer-oriented General Manager with 5 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Knowledgeable Manager with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

  • Building Customer Relationships and Loyalty
  • Flexible Hours
  • Excellent Written and Verbal Communication
  • Payment Processing
  • Store Policies and Procedures
  • Loss Prevention
  • Available Nights, Weekends and Holidays
  • Adaptable and Flexible
  • Product Knowledge
  • Customer Service
  • Exceeding Customer Expectations
  • Engaging with Diverse Customers
  • Safety and Cleanliness Standards
  • Supervision and Training
  • Team Leadership
  • Business Leadership
  • Decision Making
  • Policy Development and Enforcement
  • Training Management
  • Revenue Forecasting
  • Quality Assurance
  • Operations Oversight
  • Sales Tracking
  • Staff Development
  • Performance Assessment
  • Recruitment and Hiring
  • Cost Reduction
  • Budget Control
  • Hiring and Onboarding
  • Finance and Accounting Oversight
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Assignment Delegation
  • Process Improvements
Store Associate, 09/2022 - Current
Aldi San Diego, CA,
  • Prepared merchandise for purchase or rental.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Answered telephone to give callers store information and look up order details.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Improved customer service feedback scores through outstanding service.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Computed purchases and received and processed cash or credit payment.
  • Followed loss prevention guidelines to deter theft.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Bagged or packaged purchases and wrapped gifts.
  • Answered store and merchandise questions and led customers to wanted items.
Driver, 07/2017 - 09/2022
Westgate Resorts Knoxville, TN,
  • Transported riders to designated stops according to pre-determined schedules.
  • Achieved consistently high customer scores due to exceptional service.
  • Secured merchandise, avoiding damage during transportation.
  • Transported clients to specified destinations safely and on-time.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Documented daily mileage, gas and other data.
  • Delivered goods and services to customers on time and in excellent condition.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Delivered customer orders and collected payments to keep accounts current.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
General Manager, 10/1993 - 03/2012
Wawa, Inc. Christiana, DE,
  • Formed and sustained strategic relationships with clients.
  • Supervised employees through planning, assignments and direction.
  • Trained employees on duties, policies and procedures.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Delegated work to staff, setting priorities and goals.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Developed service and sales strategies to improve retention and revenue.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Led employee evaluations with constructive feedback to boost performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created schedules and monitored payroll to remain within budget.
Personal Trainer, 06/2006 - 10/2008
Ymca Twin Cities Shoreview, MN,
  • Demonstrated safe and proper exercise techniques to clients.
  • Recommended modifications of exercises to help participants avoid injuries.
  • Created personal training experiences for clients.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Built and established lasting relationships using encouragement and personal support.
  • Resolved member and guest complaints or notified supervisor for solutions.
  • Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
  • Treated minor injuries and administered first aid.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Demonstrated proper breathing techniques and meditation exercises.
  • Monitored class participants for appropriate techniques to prevent injuries.
  • Communicated with clients to determine goals and performed client assessments.
  • Wiped down exercise mats, weights and equipment prior to and after use.
  • Set up equipment and weights for use by class participants.
  • Explained and taught proper use of weights, exercise bands and other fitness equipment.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.
  • Measured client overall fitness by completing comprehensive evaluations and physician clearances.
  • Enforced safety rules and procedures to minimize injuries.
  • Assisted clients with developing reasonable diets and nutritional guidelines.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Assessed needs of participants and developed class exercises to address expectations.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Coached and encouraged participants during exercises and routines.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
Education and Training
Associate of Science: Health and Wellness, Expected in 05/2006
Cincinnati State Technical And Community College - Cincinnati, OH
High School Diploma: , Expected in 06/1989
Norwood High School - Norwood, OH,
  • Leadership - Served as key contributing member to Leadership team.
  • Promoted to manager due to Knowledge and experience that achieved record sales.
  • Led team to achieve five star, earning recognition from upper management and financial reward.
  • Promoted from driver to manager, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Drove 30% improvement in 4 months profits through aggressive attention to detail and adherence to policy.
Activities and Honors
  • Leadership Development Program
  • Expense Control
  • Certified Personal Trainer (CPT)
  • Certified Strength and Conditioning Specialist (CSCS)
  • Certified P.T., healthsource - 2008

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Cincinnati State Technical And Community College
  • Norwood High School

Job Titles Held:

  • Store Associate
  • Driver
  • General Manager
  • Personal Trainer


  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: