Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Professional enthusiastically seeking an opportunity in which to apply knowledge of sales operations and display case creativity. Bringing 5 years of excellent customer service and performance in related roles. Accustomed to going above and beyond to reach team goals and objectives. Driven and successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. A friendly and upbeat individual familiar with customer service practices and sales principles. Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Skills
  • Merchandising and Display
  • Staff Support
  • Adaptable and Flexible
  • Available Nights, Weekends and Holidays
  • Retail Metrics and Goals
  • Safety and Cleanliness Standards
  • Security Practices
  • Sales and Promotions
  • Product Demonstrations
  • Special Orders
  • Cash Handling
  • Money Transfer Systems
  • Building Customer Relationships and Loyalty
  • Payment Processing
  • Retail Merchandising
  • Decision Making
  • Speech Clarity
  • Merchandise Receiving and Handling
  • Flexible Hours
  • Ability to Lift 40 pounds
  • Creative Thinking
  • Excellent Written and Verbal Communication
  • Returns and Exchanges
  • Honest and Ethical
  • Honest and Dependable
  • Energy and Physical Stamina
  • Time Management
  • Purchase Packaging
  • Item Ticketing and Pricing
  • Reliable and Responsible
  • Loss Prevention
  • Dressing Room Assistance
  • Merchandise Financing
  • Customer Assistance
  • Trade-In Quotes
  • Inventory Management
  • Attention to Detail
  • Verbal and Written Communication
  • Product Knowledge
  • Relationship Building
  • Team Supervision
  • Store Opening and Closing
  • Register Opening and Closing
  • Customer Service
  • Basic Mathematics
Experience
05/2021 to Current
Store Associate The Tjx Companies, Inc. Woburn, MA,
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Offered coupons and special deals to increase customer spending.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Trained new staff to assist customers using excellent product knowledge.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Drove sales using upselling and cross-selling strategies.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
08/2019 to 02/2020
Picker Packer Ingram Content Group La Vergne, TN,
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Labeled boxes and placed in outbound collection areas.
  • Used handheld scanners to key in data for packages.
  • Selected products and items from shelves and pallets for customer orders.
  • Tracked inventories and inputted equipment counts into warehouse databases.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Confirmed items picked for orders by keying codes into system.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Packaged items with appropriate materials to prevent damage during shipping.
04/2019 to 08/2019
Picker Packer Ingram Content Group Chambersburg, PA,
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Labeled boxes and placed in outbound collection areas.
  • Used handheld scanners to key in data for packages.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
04/2016 to 08/2019
Customer Service Cashier Roche Bros Watertown, MA,
  • Greeted customers and responded to informational requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Maintained work area and kept cash drawer organized.
Education and Training
Expected in 06/2019
High School Diploma:
Lucy Ragsdale High School - Jamestown, NC
GPA:
Expected in
: Accounting
Fayetteville State University - Fayetteville, NC
GPA:

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Resume Overview

School Attended

  • Lucy Ragsdale High School
  • Fayetteville State University

Job Titles Held:

  • Store Associate
  • Picker Packer
  • Picker Packer
  • Customer Service Cashier

Degrees

  • High School Diploma

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