To secure a career position which utilizes my interpersonal skills and vast experience this plays a vital role for all customers while doing the job successfully. Great ability to communicate effectively in English both oral and written form. Excellent interpersonal skills to deal effectively with all business contacts. Exceptional ability to maintain a professional, neat and well-groomed appearance adhering to standards. Knowledge of the full range of aerial port and transportations as related to the movement of cargo and passengers. Local operating procedure, directives, and other which prescribe of cargo and passenger documentation, processing and movement regulations. Ability to analyze, correlate and evaluate transportation information for input into automated data systems; knowledge of one or more automated transportation databases with ability to input a range of standard information, and generate a variety of recurring reports. Strong technical knowledge of property management systems. In-depth knowledge of PC software (Microsoft Office). Excellent organizational skills to function effectively under time constraints, and meet Established deadlines. Uncommon ability to give attention to detail. Remarkable and effective listening abilities and strong judgment skills. Ability to correlate and analyze, evaluate transportation information for input into automated data system Knowledge of MS Office application software to perform word processing, spreadsheet, and electronic mail functions.
Highlights
Microsoft Office '07 Advance course - Excel, Word, PowerPoint and Access
*Types 50 wpm, teleconferencing, filing and administrative/clerical work
Accomplishments
Letter of Appreciation for Superior Postal Performance (Jul 2009)
Postal Employee of the Month Award (Jun 2009)
HQ Postal Inspection Outstanding Performer, (Apr 2009)
Special Achievement Award Postal Operations (Nov 2004)
Superior Performance, Postal Services, U.S. Embassy Cairo, Egypt (Sep 2004)
Department of State Meritorious Award Recipient, Embassy Cairo, Egypt (Jun 2004)
Experience
Store Associate, 04/2015 - 09/2015 Shoe Carnival, Inc. – Lexington, KY,
Administrative Assistant to the Store Director And staff in coordinating the administrative operations of the office.
Maintains local databases, spreadsheets, and word processing files used for vital data collection.
Knowledge of MS Office application software to perform word processing, spreadsheet, and electronic mail functions
Processes and maintains office files along with required documentation for report generation and statistical analysis for higher headquarters and IAW DoD and National Archives General Records policy guidance.
Plans and coordinates activities involving the processing of supplies and there records originating and transiting through the commissary
Arranges any store maintenance needed to be done.
Maintained up-to-date knowledge of store policies for all employees regarding payments, returns and exchanges.
Responsible for the overall operations of the store in the Manager's absence.
Promptly responds to customers complaints with store products/service via mail, e-mail and fax.
Customer Service Supervisor, 02/2007 - 03/2011 International Paper Company – Beaverton, OR, Japan
Plans and coordinates activities involving the processing of parcel and mail records originating and transiting through the Post Office
Maintains local databases, spreadsheets, and word processing files used for vital data collection to reconcile damaged parcel and mail items
Knowledge of the full range of transportation operations as related to the movement of parcel/mail; and the instructions, regulations, directives, local operating procedures, governing entitlements, and shipment of parcel/mail shipments
Knowledge regulations, directives, local operating procedures and other publications which prescribe documentation of parcel and mail processing along with movement regulations, and files set up and maintenance
Approve all credits, debits and issues to ensure customer satisfaction and conformity to postal sales.
Prepares appropriate special service forms and affixes appropriate endorsements. Safeguards and accounts for items accepted as registered mail.
Operates postal service centers. Provides postal directory service. Distributes mails in mail receptacles or via delivery window.
Track/Trace and Process misdirected freight/mail packages ensuring on-time delivery to customer.
Maintains an accurate accountability of in/outgoing parcel and mail bags via automated database
Custodian of Postal Effects, 08/2002 - 11/2004 State Department Post Office – City, STATE,
Knowledge of the full range of aerial port and transportation operations as related to the movement of mail and freight/cargo parcels; the instructions, regulations, directives, local operating procedures, governing entitlements, and shipment of these items
Knowledge regulations, directives, local operating procedures and other publications which prescribe documentation of cargo and mail processing and movement regulations, and files set up and maintenance through the Postal system
Ability to analyze, correlate and evaluate transportation information for input into automated data postal systems; knowledge of one or more automated transportation/postal databases with ability to input a range of standard information, and generate a variety of recurring reports
Analyzed all credit card transmittals, ensured credit card reconciliation's were prepared & balanced on each postal employee cash draw.
Secured postal funds, stamp stocks, money order imprints, stamp requisition and money order forms.
Prepared manifest for mail and freight parcels ensured dispatch by most expeditious means consistent with established schedules and transportation category
Performed audit's on window clerks fixed credit accounts totaling $150K dollars
Prepared quarterly postal analysis reports on mail and freight parcels to submit to HHQs
Maintains data records for postage meter equipment and postal supplies through local databases, spreadsheets, and word processing files
Performed data collection rates on freight/mail for postage according to class, weight, destination and/or special services desired to consulates across the globe.
Process required documentation for report generation and statistical analysis for higher headquarters.
Ensure cargo and Mail manifests are properly prepared and submitted to the Postal Airlift Service Industrial Fund Integrated Computer System for accountability and reimbursement
Resolved mail/freight standard/nonstandard problems that may arise by getting to the root cause of the issue.
Education
High School Diploma: , Expected in 1987 - St. John Berchman's High School - Cordon , Isabela GPA:
Bachelor of Art: Commerce/Accounting, Expected in 1991 - Santiago City-Philippines - Santiago City, Isabela GPA:
Participated in children's school activities; assist teacher by reading to daughter's class 3 days a week.
Co-Chaired in Japanese Special Olympics Frisbee Toss with 175+ athletes Chaired Asian Cultural Show with 100+ participants.
Mentored 200+ children during numerous Elementary school field trips; enlightened students on local Egyptian cultural studies.
Spearheaded Asian Pacific Heritage Association "Luau" cultural event; >200 attendees raised $3.5K sales donated $1K to High School towards college scholarship.
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