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Store Associate Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
  • Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
  • Enthusiastic Client Service professional with ten years of client interface experience. Well-versed in standard products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
  • Hardworking customer representative accustomed to fast-paced corporate call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service standards and best practices.
  • Effective call center representative with ten years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Responsible and friendly representative makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Team-oriented people-person professional works well in collaborative environments and generates consistent personal sales accomplishments. Bringing 10 years of experience in retail settings, including retail, recruit and economic departments. Adept at navigating Microsoft office, Linux and POS platforms.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Flexible hard worker ready to learn and contribute to team success.

Company associate with talent for communications and organization. Strong knowledge of economic development and Community trust. Communicative and team-oriented with proficiency in Microsoft programs, social media and technology. Proven history of fostering demands to meet team, individual and management objectives.

Results-focused Economic detail professional with strength in sales, office organization and accounting management. Proactive leader with strengths in communication and collaboration. Proficient in leveraging recruitment and Community connections, knowledge to promote economic growth. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Hardworking and reliable Company associate with strong ability in customer relations and Community outreach. Offering high organize detail in office work, strong economic impact and seeking new challenges in everyday production. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Fleet dispatching
  • POS system operation
  • Payment processing
  • Customer assistance
  • Conflict resolution
  • Microsoft Office
  • Training & Development
  • People skills
  • Troubleshooting
  • Time management
  • Planning
  • Leadership
  • Reliable and trustworthy
  • Supervision
  • Maintenance & Repair
  • Project planning
  • Team building
  • Organizational skills
  • Analytical
  • Collaboration
  • Working collaboratively
Experience
12/2020 to Current Store Associate Dash In | Ellicott City, MD,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
02/2012 to 03/2020 Customer Service Representative Hajoca Corporation | Marietta, GA,
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow.
  • Answered forty calls per day to assist with customer questions and concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately one thousand customers each month with general product questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize retail sales.
  • Answered customer questions and addressed concerns, resulting in 65% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Interviewed customers regarding retail issues and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Trained three new employees each month in procedures and policies in order to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
06/2010 to 02/2012 Store Associate Dash In | Fort George G Meade, MD,
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Promoted customer satisfaction by upselling and gratification.
  • Offered coupons and special deals to increase quantity of customer spending 35%.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted average of 50 customers per day in finding or selecting items.
  • Maintained accurate and attractive merchandise displays to maximize purchases 100%.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Increased customer service feedback scores 100% by delivering outstanding service to 500 customers daily.
  • Reduced store theft 32% by observing customers, identifying security risks and reduce shrinkage.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Stocked, replenished and organized inventory, completing tasks 80% faster than average associates.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education and Training
Expected in 02/2011 GED | Community College Of Southern Nevada, Las Vegas, NV GPA:
  • Completed continuing education in general studies.
  • 3.0 GPA
Expected in Certificate in Business General | Business eco Mohave Community College, Kingman, AZ GPA:
Expected in | Business Mohave Community College, Kingman, AZ GPA:
  • Current enrolled online classes.
  • Excelled in business general.

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Resume Strength

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  • Personalization
  • Target Job
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Resume Overview

School Attended
  • Community College Of Southern Nevada
  • Mohave Community College
  • Mohave Community College
Job Titles Held:
  • Store Associate
  • Customer Service Representative
  • Store Associate
Degrees
  • GED
  • Certificate in Business General

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