Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic Client Service professional with ten years of client interface experience. Well-versed in standard products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Hardworking customer representative accustomed to fast-paced corporate call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service standards and best practices.
Effective call center representative with ten years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Credit card payment processing
Company Name | City, StateStore Associate12/2020 - Current
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Answered questions about current promotions and resolved issues according to store policies.
Maintained accurate and attractive merchandise displays to maximize purchases.
Stocked, replenished and organized inventory to keep store merchandise fresh.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Company Name | City, StateCustomer Service Representative02/2012 - 03/2020
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow.
Answered forty calls per day to assist with customer questions and concerns.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Exceeded customer satisfaction by finding creative solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately one thousand customers each month with general product questions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize retail sales.
Answered customer questions and addressed concerns, resulting in 65% reduction in complaint calls.
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Community College Of Southern Nevada
Mohave Community College
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Customer Service Representative
GED Certificate in Business General in Business eco Business
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