Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable Store Associate with 8 years in retail sales and customer service. Well-versed in processing sales, working with customers and organizing merchandise. Successful at handling customer requests and concerns.

  • Customer assistance
  • Conflict resolution
  • Friendly, positive attitude
  • Payment processing
  • POS system operation
12/2019 to 01/2021 Store Associate Whole Foods Market | Fraser, CO,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
08/2016 to 09/2019 Customer Service Representative Kinder Morgan | Cleveland, TX,
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Completed connections between callers, departments and professionals.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Documented conversations with customers to track requests, problems and solutions.
  • Improved call management database by frequently changing and updating customer contact information.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Shared detailed information regarding options to help customers make decisions.
06/2015 to 07/2016 Service Advisor Ciocca Dealerships | Philadelphia, PA,
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Answered questions and informed customers of current sales and promotions.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new employees on procedures and policies to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
12/2013 to 05/2015 Assistant Store Manager Northern Tool + Equipment | Sioux Falls, SD,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coached and developed store associates through formal and informal interactions.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Documented damaged, inaccurate or missing products and reported to management.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Education and Training
Expected in 05/2014 High School Diploma | Berean Academy, Sierra Vista, AZ, GPA:
Expected in | Cochise College, Sierra Vista, AZ, GPA:

Emergency Medical Technician certification completed March 2018.

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Resume Overview

School Attended

  • Berean Academy
  • Cochise College

Job Titles Held:

  • Store Associate
  • Customer Service Representative
  • Service Advisor
  • Assistant Store Manager


  • High School Diploma
  • Some College (No Degree)

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