, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable Store Associate with 8 years in retail sales and customer service. Well-versed in processing sales, working with customers and organizing merchandise. Successful at handling customer requests and concerns.
Skills
Customer assistance
Conflict resolution
Friendly, positive attitude
Payment processing
POS system operation
Experience
12/2019 to 01/2021Store AssociateWhole Foods Market | Fraser, CO,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Stocked, replenished and organized inventory to keep store merchandise fresh.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Organized store by returning all merchandise to its proper place and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
08/2016 to 09/2019Customer Service RepresentativeKinder Morgan | Cleveland, TX,
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Completed connections between callers, departments and professionals.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained strong call control and quickly worked through scripts to address problems.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Documented conversations with customers to track requests, problems and solutions.
Improved call management database by frequently changing and updating customer contact information.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Shared detailed information regarding options to help customers make decisions.
06/2015 to 07/2016Service AdvisorCiocca Dealerships | Philadelphia, PA,
Recommended additional, useful services to customers, which helped to increase overall sales.
Documented and scoped actions taken to resolve issues after service calls.
Explained amount for expected services and provided detailed answers to customer questions.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Answered questions and informed customers of current sales and promotions.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Trained new employees on procedures and policies to maximize team performance.
Escalated customer concerns, store issues and inventory requirements to supervisors.
12/2013 to 05/2015Assistant Store ManagerNorthern Tool + Equipment | Sioux Falls, SD,
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coached and developed store associates through formal and informal interactions.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Resolved customer complaints and escalated worsening concerns for remediation.
Inspected items for damage and obtained replacements for customers.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Documented damaged, inaccurate or missing products and reported to management.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Education and Training
Expected in 05/2014High School Diploma | Berean Academy, Sierra Vista, AZ, GPA:
Expected in | Cochise College, Sierra Vista, AZ, GPA:
Emergency Medical Technician certification completed March 2018.
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