Responsible and friendly able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Skills
Sales techniques
POS system operation
Payment processing
Customer assistance
Language
Computer
Relationship development
Planning and coordination
Administrative support
Organization
Team management
MS Office
Problem resolution
Experience
05/2017 to Current
Store AssociateWhole Foods Market – Lincoln, MA,
Provided every customer with professional and polite support for sales and service needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed payments and maintained accurate drawers to meet financial targets.
Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Worked with off-site locations to find desired items for customers.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Bagged, wrapped and packaged purchases according to customer needs.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Answered questions about current promotions and resolved issues according to store policies.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
05/2016 to Current
Customer Service AssociateGiant Eagle – Akron, OH,
Reviewed account and service histories to identify trends and issues.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Processed customer account changes.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
11/2013 to 06/2016
Branch ManagerApi Group Corporation – Green Bay, WI,
Maximized branch revenue by optimizing daily operations.
Developed annual branch business plan for maximum profitability and effectiveness.
Networked within communities to identify and capitalize on business opportunities.
Evaluated budget plans and current costs to project trends and recommend updates.
Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
Achieved net profit of [Number]% above [Year] sales plan.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Coordinated special update and conversion projects and monitored key performance metrics.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
Performed ceiling maintenance of treasury management auto-pay product.
Designed sales and service strategies to improve revenue and retention.
Recruited and hired new branch employees.
Consistently complied with company policies and government regulations.
11/2014 to 07/2015
Account ManagerPanjiva – Virtual, OR,
Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
Generated new accounts by implementing effective networking and content marketing strategies.
Increased client revenue by creating effective advertising campaigns.
Collaborated with graphic designers to produce high-quality advertising in line with brand image.
Reached out to accounts measuring satisfaction and increased revenue.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Updated account plans based on changing markets, customer conditions and competitor activity.
Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
Maintained positive and productive relationships by performing location visits.
Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Managed and grew vital customer accounts, including contract review, production scheduling and customer engineering support.
Alleviated costs by negotiating product prices and equalizing freight rates.
Monitored trends in customer industries and marketplaces to shape sales methods.
Managed select accounts for clients, celebrities and collectors to ensuring alignment with individual plans.
Secured sales by providing recommendations to promote brand effectiveness and product benefits.
Negotiated contracts and fees with media professionals to secure pricing.
Improved profitability by developing pipeline using multiple sales penetration strategies.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Education and Training
Expected in 04/2008
School Leaving Certificate: Bhairavee Higher Seconday School - Dhading,Nepal, Bagmati GPA:
Expected in 09/2010
High School Diploma: Kathmandu Bernhardt College - Kathmandu, Bagmati GPA:
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