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Store Associate Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • POS system operation
  • Payment processing
  • Customer assistance
  • Merchandising knowledge
  • Cash handling accuracy
  • Dispute mediation
  • Relationship selling
  • Excellent communication skills
  • Reading comprehension skills
  • Customer- and service-oriented
  • Money handling
  • Outgoing personality
  • Listening skills
  • Verbal/written communication
  • Written and oral communication skills
  • Reliable and punctual
  • Sales expertise
  • Team player mentality
  • Strategic planning
  • Cash register operation
  • B2B sales and customer service
  • Product Sales
  • Energetic self-starter
  • Business development
Experience
08/2019 to 12/2020 Store Associate Burlington Coat Factory Corporation | Middletown, NY,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
01/2017 to 06/2018 Store Associate Burlington Coat Factory Corporation | Milpitas, CA,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
08/2016 to 01/2017 Crew Member Wendy's Company | Skokie, IL,
  • Served drinks and prepared specialty beverages.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Reviewed contents on food trays to check receiving complete order.
  • Complied with company service standards, including inventory and cash control procedures.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Organized food items on serving trays and in carry-out packages.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Verified orders and bagged items for easy transport.
  • Received food orders from individuals and explained offerings.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Drove team success by completing assigned task quickly and accurately.
Education and Training
Expected in 06/2012 High School Diploma | D.H. Conley High School, Winterville, NC, GPA:
Expected in 06/2018 Certificate For Management Practices And Principles | Pitt Community College, Winterville, NC GPA:

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  • Target Job
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Resume Overview

School Attended
  • D.H. Conley High School
  • Pitt Community College
Job Titles Held:
  • Store Associate
  • Store Associate
  • Crew Member
Degrees
  • High School Diploma
  • Certificate For Management Practices And Principles

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