store associate resume example with 5 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Decision-making
  • Flexible
  • Reliable and trustworthy
  • Multitasking
  • Work ethic
  • Team building
  • Customer service and assistance
  • Troubleshooting
  • Computer skills
  • Company policies and procedures
  • Inventory oversight
  • Oral and written communications
  • Listening skills
  • Keenness of insight
  • Supervision & leadership
  • Documentation and recordkeeping
  • Merchandising knowledge
Logistics Coordinator Backup Lead, 11/2021 - Current
Harbor Freight Tools Bloomington, MN,
  • Identified causes of service failures and implemented appropriate remediation measures to prevent future issues.
  • Prioritized work based on business demands and amount of freight.
  • Evaluated problematic conditions to resolve issues and optimize service levels.
  • Directed team activities by establishing task priorities and providing guidance.
  • Explained proposed solutions to management through oral presentations and written proposals.
  • Stayed informed of logistics technology advances to apply appropriate solutions and improve success.
  • Engaged proactively with management to identify emerging business needs and plan future strategies.
  • Relayed information between drivers and dispatch team regarding ETA and carrier details.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with head leads to plan for short and long-term goals.
  • Conducted employee observations and documented findings.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Developed relationships and partnerships with business leaders.
  • Managed administrative staff and trained new hires on office procedures and policies.
Store Associate, 08/2020 - 11/2021
Ahead New York, NY,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies.
  • Offered product and service consultations.
  • Acted as initial contact in addressing customer concerns.
  • Mentored team members in mastering sales techniques.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Service Desk Associate, 08/2016 - 03/2020
Kroger City, STATE,
  • Directed calls to departments heads and alerted management to recurring problems.
  • Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
  • Resolved issues using internal knowledge base, troubleshooting skills, experience and team resources.
  • Fielded calls from customers and vendors needing corporate support and researched, routed, navigated or escalated to meet their needs.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to customer concerns.
  • Promoted loyalty by signing customers up for rewards program and encouraging repeat shopping.
  • Supervised daily operations of front end when supervisor is on break or off.
  • Created and optimized employee schedules for shift coverage.
  • Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
  • Documented solutions and troubleshooting steps concisely in system and alerted other team members of new service solutions.
  • Analyzed, prioritized, researched and solved IT problems to achieve complete resolution for customers with minimal productivity loss.
  • Trained and mentored new service desk personnel.
Education and Training
GED: , Expected in 08/2020
CCSU - Newport, KY
Status -
  • References upon request

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Resume Overview

School Attended

  • CCSU

Job Titles Held:

  • Logistics Coordinator Backup Lead
  • Store Associate
  • Service Desk Associate


  • GED

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