LiveCareer-Resume

store associate resume example with 2+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Skills
  • Retail transactions processing
  • POS systems
  • Organization
  • Customer service
  • Motivated team player
  • People-oriented
  • Customer-oriented
  • Goal-oriented
  • Quick learner
  • Upselling techniques
  • Positive and friendly
  • Team player
  • Exceptional time management skills
  • Money handling abilities
  • Communication skills
  • Cash handling
  • Problem-solving
  • Order accuracy
  • Multitasking
  • Self starter
  • Customer-focused
  • Service industry background
  • Adaptability
  • Strong work ethic
Work History
08/2018 to 05/2019 Store Associate Petco | Fridley, MN,
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Protected purchase items with proper bagging and wrapping to prevent damage
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
  • Employed strategic tactics such as cross-selling and upselling to drive sales
  • Used POS system to process sales, returns, online orders and gift card activations
  • Fielded questions and solved problems by informing customers of current promotions and store policies
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays
08/2016 to 07/2017 Food Service Clerk Raley's And Belair | Granite Bay, CA,
  • Maintained clean, sanitized and well-organized food preparation zones
  • Washed, peeled and cut various fruits and vegetables to prepare for serving
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
  • Performed shift change tasks each day to keep store efficient and neat
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Wiped counters, [Action] and sanitized equipment to maintain clean food prep and dining areas
  • Organized and replenished supplies at food stations to optimize team performance
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including condiments, utensils, napkins, plates, and trays
01/2016 to 05/2016 Waitress Life Care Centers Of America | Crossville, TN,
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Applied communication and problem-solving skills to resolve customer complaints
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Assisted with various banquet food stations, set up and service to multiple dining areas
  • Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Prepared beverages and filled food orders for customers
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Assisted and preformed daily cleaning duties
08/2015 to 01/2016 Restaurant Hostess Omni Hotels | Amelia Island, FL,
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
  • Conducted [Timeframe] dining room and server checks to assess readiness for expected customer loads
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Answered customer questions about hours, seating and [Type] information
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software]
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Informed servers of newly seated parties for speedy service
  • Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food
  • Collected information from arriving customers to seat groups or place them on waitlist
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables
  • Monitored seating area and checked restrooms every [Timeframe] to keep spotless
  • Took information about guests' party size, led to seating, offered menus and [Action]
  • Helped [Job title] by taking drink orders, [Task] and [Task]
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction
  • Documented reservations, alerted servers and managers of large groups and prepared seating
Education
Expected in 09/2017 High School Diploma | Mckinney Boyd High School, Mckinney, TX GPA:

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Resume Overview

School Attended

  • Mckinney Boyd High School

Job Titles Held:

  • Store Associate
  • Food Service Clerk
  • Waitress
  • Restaurant Hostess

Degrees

  • High School Diploma

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