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Store Associate Resume Example

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STORE ASSOCIATE
Summary

Efficient and hard working student, skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Skills
  • POS system operation
  • Sales techniques
  • Customer assistance
  • Payment processing
  • Team Building
  • Problem Resolution
  • Customer Service
  • Administrative support
  • Organization
  • Team Management
  • Bilingual Inglish-Spanish
Education and Training
Associate of ArtsMiami Dade CollegeMiami,FL,Clinical Psychology, Expected in 06/2022
Food HandlersTAP SERIESFlorida Food Worker TrainingSafety Food Handlers
High School DiplomaUnidad Educativa Colegio San Martin Caracas Venezuela 07/2016
Experience
Yogurt FusiónStore Associate | Miami, FL11/2019 to 04/2020
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Provided every customer with professional and polite support for sales and service needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system including processing sales and returns.
Avis Budget Group Inc.Costumer Service Representative | Miami, FL03/2019 to 12/2019
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained 4 new employees each quarter in procedures and policies in order to maximize team performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
  • Worked with managers to develop service improvement initiatives.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
MGM Professional PaintingOffice Assistant | Miami, FL05/2018 to 01/2019
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Dispersed incoming mail to correct recipients throughout office.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained business records by updating customer information.
  • Organized files, developed spreadsheets and scanned documents.
Extension Dreams Salon & SpaReceptionist | Miami Beach, FL08/2016 to 08/2017
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Maintained relationships with 20 long-term clients while handling up to 15 walk-in appointments daily.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Scheduled 23 daily client appointments with necessary details including preferences and special needs.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Sanitized workstations and salon equipment to reduce chance of infection.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
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Resume Overview

Companies Worked For:

  • Yogurt Fusión
  • Avis Budget Group Inc.
  • MGM Professional Painting
  • Extension Dreams Salon & Spa

School Attended

  • Miami Dade College
  • TAP SERIES
  • Unidad Educativa Colegio San Martin

Job Titles Held:

  • Store Associate
  • Costumer Service Representative
  • Office Assistant
  • Receptionist

Degrees

  • Associate of Arts
    Food Handlers
    High School Diploma

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