Diligent Retail Associate with 3 years of experience. I am skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items
Skills
Teamwork
Independent judgement
Money Transfer Systems
Cash register operation
Retail merchandising expertise
Assessed customer product needs and interests in order to best recommend suitable items.
Retail sales
Sales expertise
POS system operation
Customer assistance
Documentation and recordkeeping
Money handling
Supervision
Communication
Customer service
Package labeling
Data entry
Housekeeping abilities
Labeling skills
Quality control
Materials transport
Training and development
Package preparation
Carrier relations
Quality Assurance
Problem resolution
Experience
Store Associate, 11/2021 - Current Shoe Carnival, Inc. – Charleston, WV,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Answered telephone to give callers store information and look up order details.
Monitored dressing rooms and removed unwanted garments for return to sales floor.
Maintained attractive merchandise displays to maximize purchases.
Stocked, replenished and organized inventory to keep store merchandise fresh.
Improved customer service feedback scores through outstanding service.
Trained new staff to assist customers using excellent product knowledge.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Responded to customer questions about products and services.
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Greeted and assisted customers in locating items and completing purchases.
Managed cash register operations using POS system and processed sales and returns.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Obtained required documentation to process shipments and support movement.
Prepared parcels for mailing using packaging quality standards.
Input weights, charges, discrepancies and other data in [Software].
Prepared packages for shipping and determined most economical shipping methods.
Organized deliveries by sorting and stocking receivables
Coached new staff preparing outgoing and receiving incoming shipments.
Maintained inventory of shipping materials and supplies.
Prepared documentation to track and report on damaged or missing items.
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