LiveCareer-Resume

store associate resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Diligent Retail Associate with 3 years of experience. I am skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items

Skills
  • Teamwork
  • Independent judgement
  • Money Transfer Systems
  • Cash register operation
  • Retail merchandising expertise
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Retail sales
  • Sales expertise
  • POS system operation
  • Customer assistance
  • Documentation and recordkeeping
  • Money handling
  • Supervision
  • Communication
  • Customer service
  • Package labeling
  • Data entry
  • Housekeeping abilities
  • Labeling skills
  • Quality control
  • Materials transport
  • Training and development
  • Package preparation
  • Carrier relations
  • Quality Assurance
  • Problem resolution
Experience
11/2021 to Current Store Associate Shoe Carnival, Inc. | Charleston, WV,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Answered telephone to give callers store information and look up order details.
  • Monitored dressing rooms and removed unwanted garments for return to sales floor.
  • Maintained attractive merchandise displays to maximize purchases.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Improved customer service feedback scores through outstanding service.
  • Trained new staff to assist customers using excellent product knowledge.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Greeted and assisted customers in locating items and completing purchases.
  • Managed cash register operations using POS system and processed sales and returns.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Obtained required documentation to process shipments and support movement.
  • Prepared parcels for mailing using packaging quality standards.
  • Input weights, charges, discrepancies and other data in [Software].
  • Prepared packages for shipping and determined most economical shipping methods.
  • Organized deliveries by sorting and stocking receivables
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Maintained inventory of shipping materials and supplies.
  • Prepared documentation to track and report on damaged or missing items.
02/2019 to 11/2021 Retail Sales Associate Viejas Enterprises | Alpine, CA,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Adhered to company initiatives and achieved established goals.
  • Generated brand awareness and positive product impressions to increase sales.
  • Completed assigned training to stay updated on important policies and procedures.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Helped customers by answering questions and locating merchandise.
03/2020 to 10/2020 Retail Sales Associate Viejas Enterprises | Alpine, CA,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Completed assigned training to stay updated on important policies and procedures.
10/2018 to 01/2019 Retail Sales Associate Viejas Enterprises | Alpine, CA,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed assigned training to stay updated on important policies and procedures.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Education and Training
Expected in 05/2017 to to High School Diploma | Willow Canyon High School, Surprise, AZ GPA:

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Resume Overview

School Attended

  • Willow Canyon High School

Job Titles Held:

  • Store Associate
  • Retail Sales Associate
  • Retail Sales Associate
  • Retail Sales Associate

Degrees

  • High School Diploma

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