Store Associate Resume Example
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STORE ASSOCIATE
Summary
People-oriented Shift Leader effective in successfully executing new initiatives. Committed to creating a workplace culture that is consistent with the organization's mission and values. Looking for a new role where hard work and dedication will be highly valued.
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
Doordash | Boca Raton , FLStore Associate11/2020 - Current
- Answered questions about current promotions and resolved issues according to store policies.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Worked with off-site locations to find desired items for customers.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Managed cash register operations using POS system, including processing sales and returns.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Delray Beach, Florida | Delray Beach , FLVolunteer09/2019 - Current
- Maintained up-to-date and accurate program files and records.
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
- Sat with patients in need of companionship and emotional support.
- Educated residents and families about available services and resources.
- Welcomed customers and answering questions to provide excellent customer service.
D.R. Horton, Inc. | Indianapolis , INSales Representative09/2020 - 02/2021
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
St. Luke's Health System | Eagle , IDShift Manager07/2018 - 11/2020
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Increased overall team efficiency and productivity.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Cross-trained in every store role to maximize operational knowledge.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
- Managed and mentored staff members.
- Documented receipts, employee hours and inventory movements.
- Trained and supervised staff members.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed day-to-day operations, including supervision and assignment delegation for team.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Education and Training
University Of North Carolina At Charlotte | City, StateBachelor of Science in Community PsychologyExpected in 05/2021
- Community Psychology Learning Community Member
- 3.2 GPA
- Major in Psychology
- Minor in Anthropology
- National Honor Society Member
North Carolina A & T State University | City, StateSome College (No Degree) in Psychology
- 3.6 GPA
- Ranked in Top 15 % of class
- Major in Psychology
- Chancellor List Honoree Fall Semester of 2017 and Spring of 2019
- Dean's List Honoree Fall Semester of 2018 and Spring of 2018
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Resume Overview
School Attended
- University Of North Carolina At Charlotte
- North Carolina A & T State University
Job Titles Held:
- Store Associate
- Volunteer
- Sales Representative
- Shift Manager
Degrees
- Bachelor of Science in Community Psychology
Some College (No Degree) in Psychology
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