LiveCareer-Resume

store associate resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I’m a highly motivated, hardworking employee efficient in customer service, sales and management while providing high computer skills, the ability to multitask and excellent time management. I’m devoted to giving every customer a positive and memorable experience.

Skills
  • Staff Management
  • Inventory Management
  • Problem-Solving
  • Time Management
  • Database Management
  • Advanced Computer Skills
  • Customer Service
  • Strong Interpersonal and Communication Skills
  • Customer Service Management
  • Work Planning and Prioritization
  • Documentation and Reporting
  • Customer Experience
  • Upselling and Cross Selling
  • Verbal and Written Communication
  • Retail Operations
  • Stock Rotations
  • Department Oversight
  • Customer Assistance
  • Team Collaboration
  • Team Leadership
  • Basic Mathematics
  • Excellent Written and Verbal Communication
  • Risk Management
  • Marketing
  • Highly Motivated
Experience
Store Associate, 10/2021 to Current
Burlington Stores IncDunbridge, OH,
  • Develop and provide excellent customer service to internal and external customers
  • Manage cargo from incoming trucks by removing from truck by hand or by using manual equipment such as hand truck or pallet jack
  • Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Verify and note the count and condition of cargo received, knowing when to either refuse or accept with notation
  • Sort cargo received by account or intended location and store in proper location
  • Accurately label freight to destination
  • Monitor various warehouse maintenance tasks, including sweeping floors, storing equipment, etc.
  • Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment.
Asset Protection Associate, 06/2019 to 08/2020
Hibbett Sports, Inc.Okeechobee, FL,
  • Support total store sales and increase profitability by ensuring product is in stock and available to our guests
  • Resolve theft by using good judgement and conducting high-quality apprehensions while strictly adhering to policy and procedures and AP leadership guidance
  • Identify theft trends by leveraging technology, reporting and surveillance tactics
  • Drive a theft prevention culture by implementing action plans of AP leadership to reduce shortage by improving processes and merchandise protection standards
  • Identify, escalate and support internal theft investigations at the direction of AP leadership
  • Understand and appropriately use video systems to monitor theft activity and support internal cases
  • Respond to security incidents and submit appropriate documentation for all incidents following AP policy and procedures
  • Lead a physical security and safety culture for our team members and guests by creating awareness and training safe and secure standards throughout the building
  • Model safe behaviors at all times while maintaining a clean store
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Controlled reduction of loss inventory by protecting company assets.
  • Identified potential shoplifters and alerted management.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Maintained safety and security of premises, visitors and employees.
  • Reviewed CCTV footage to obtain evidence of theft.
Assistant Store Manager, 07/2015 to 04/2019
ComotoPensacola, FL,
  • Manage the entire store operation
  • Coach and develop store team members
  • Execute company policies and procedures related to store operations
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Update prices and post new signage to reflect monthly promotions and sales opportunities
  • Provide courteous, frictionless, and elevated experience for guests
  • Foster positive and professional relationships with co-workers and guests
  • Communicate respectfully and maintain a consistent team-oriented attitude
  • Efficiently complete guest transactions at the cash register or self-checkout stations
  • Address and mitigate any guest concerns on designated shifts
  • Answered customer questions and addressed problems and complaints in person and via phone.
Kitchen Manager, 04/2013 to 06/2015
United Family Of StoresRio Rancho, NM,
  • Ensuring food quality by cooking and prepping food to order, and following kitchen procedures
  • Monitoring food waste and inventory levels, and resolving food quality issues
  • Supporting a strong team dynamic between back of house Crew and front of house Crew
  • Communicating with Crew members and customers effectively in order to ensure great customer service
  • Ensuring the kitchen is properly cleaned and sanitized
  • Monitoring kitchen equipment and ensuring it is kept in good repair; making sure malfunctioning equipment is repaired
  • Ensuring that the kitchen itself and all Crew members meet the necessary guidelines
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Sales Representative, 03/2012 to 03/2013
Sherwin-WilliamsBatesville, SC,
  • Emphasize the features of products to highlight how they solve customer problems
  • Negotiate prices and terms and prepare sales agreements
  • Collaborate with colleagues in many different sectors
  • Document sales by creating or updating customer profile records
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Contacted new and existing customers to outline benefits of products.
  • Created successful strategies to develop and expand customer sales.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Listened to customer needs to identify and recommend best products and services.
  • Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
  • Contributes to team effort by accomplishing related results as needed
Education and Training
: Business (In Progress), Expected in to Albany State University - Albany, GA,
GPA:
Communication. Ability to Work under Pressure Decision Making. Time Management. Self-motivation. Conflict Resolution. Leadership. Adaptability Maintained a, GPA: 3.6, being rewarded as an Honor Roll Kappa Nu

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Resume Overview

School Attended

  • Albany State University

Job Titles Held:

  • Store Associate
  • Asset Protection Associate
  • Assistant Store Manager
  • Kitchen Manager
  • Sales Representative

Degrees

  • Some College (No Degree)

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