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sterile processing technician resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Methodical professional with an organized approach and good multitasking skills. Experienced in decontaminating, sterilizing and testing medical instruments. Friendly and positive team player with good planning and problem-solving abilities. Attentive Sterile Processing Technician with 2 years of experience in healthcare. Good communication skills, a strong attention to detail and a superior work ethic. Looking for a permanent role in a fast-paced environment. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock and setting up promotions.

Skills
  • Diagnostic testing
  • Case cart assembly
  • Decontamination and sanitation
  • Pulling case carts
  • Processing instruments
  • Sterilization procedures
  • Leadership development
  • Quality Assurance
  • Merchandising
  • Sound judgment
  • Schedule management
  • Employee development
  • POS system operation
  • Money handling
  • Interpersonal and written communication
  • Teamwork
  • Retail merchandising expertise
  • Cash register operation
  • Documentation and recordkeeping
  • Customer assistance
  • Independent judgement
  • Retail sales
  • Leadership
  • Decision-making
Experience
04/2021 to Current
Sterile Processing Technician Scripps Health Chula Vista, CA,
  • Prepared trays, instrument packs and surgical sets.
  • Readied instruments for sterilization procedures and completed decontamination protocols.
  • Gathered and prepared instruments and surgical supplies.
  • Recorded results of biological and diagnostic tests.
  • Sterilized dental equipment and examination rooms in accordance with infection control policies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
08/2016 to 12/2019
Retail Department Manager L.L. Bean, Inc. Mansfield, MA,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
  • Managed special store projects to improve store-wide processes and operations.
  • Motivated higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Reduced shrinkage through proactive inventory management and security-driven approaches.
  • Increased store sales by cross-selling complementary items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed assigned training to stay updated on important policies and procedures.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Adhered to company initiatives and achieved established goals.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Handled shift overstock, restocking, and inventory control.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Examined merchandise to correctly price and display products.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Opened and closed store 5 times per week by balancing cash drawers, and preparing daily deposits.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
08/2008 to 12/2015
Retail Department Manager L.L. Bean, Inc. Mclean, VA,
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Supervised full-time and part-time employees.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Reduced shrinkage through proactive inventory management and security-driven approaches.
  • Increased store sales by cross-selling complementary items.
Education and Training
Expected in 05/2007 to to
Associate of General Studies: General Studies
Hotchkiss High School - Hotchkiss, CO
GPA:

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Resume Overview

School Attended

  • Hotchkiss High School

Job Titles Held:

  • Sterile Processing Technician
  • Retail Department Manager
  • Retail Department Manager

Degrees

  • Associate of General Studies

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