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sterile processing instrument technician resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Exceptionally dependable, compassionate, and safety-conscious professional with extensive background in conflict resolution, teamwork, and providing extraordinary customer service in stressful environments. Dedicated and detail-oriented with expertise in verbal and written communication, time-management, and problem-solving.

Skills
  • Conflict Resolution
  • Extraordinary Customer Service
  • Company Policy Adherence
  • Problem-Solving
  • Flexible and Adaptable
  • Attention to Detail
  • Public Interaction
  • Safety Regulation Compliance
  • Verbal and Written Communication
  • Critical Thinking
  • Safety-Conscious
Education
Columbia College-Nationwide Campus Saint Louis, MO, Expected in 2019 Bachelor of Science : Business Administration And Management - GPA :

Coursework includes Business Management, Human Resources, Cross-Cultural Management, and Accounting

Certifications

Basic Life Support (BLS)

Management

Work History
Enernoc, Inc. - Sterile Processing Instrument Technician
Mccamey, TX, 04/2021 - Current
  • Responsible for proper care, cleaning, and decontamination of all surgical instrumentation; while observing all department operating procedures, safety protocols, and technical standards
  • Assembles, documents, accounts for, and package all instrumentation and sets according to department protocols
  • Examines instruments and equipment meticulously to ensure proper cleaning, sanitization, and functioning
  • Tests and reports any issues or problems with sterilization equipment
  • Delivers all necessary equipment and instruments for surgeries, examinations, medical procedures, and medical carts
  • Maintains records of sterilization procedures, sterilized items, equipment maintenance, and supplies
  • Maintains compliance with policies and procedures of Department of Health, Joint Commission (JCAHO), AMII, OSHA, CDC, IAHCCM and other industry standards and regulations as well those of hospital facility
  • Maintains open communication with charge nurse and other peri-operative staff to ensure surgical instruments and trays are processed for emergency cases
Cushman & Wakefield Inc - Office Services Specialist
Warrendale, PA, 07/2019 - 04/2021
  • Created "Collector's College" made up of 6 multi-paged training modules including step by step instructions with visual aides, module tests and test answer sheets, test grading system, and training acknowledgment forms, with guidance of management and previous training materials
  • Participated in new employee orientation, and executes training, and motivation
  • Assessed trainee progress and provide feedback to management concerning possible problems or areas of improvement
  • Presented information using a variety of instructional techniques, and formats such as role playing, activities, games, lectures
  • Developed quick reference and training materials
  • Assisted Office Services Representatives with projects, customer complaints, and technical difficulties
  • Continued to edit and update modules/tests/and training materials as procedures changed or new information was presented
  • Assisted fellow team leaders and supervisor in execution of daily duties including but not limited to as break scheduling, document/record management, maintain and coordinate shared files, annual projects
  • Provided extra counter coverage when needed
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Audited team error reports, informed supervisors in all departments of errors made by individuals to be corrected
Saint Louis County Government - 311 Citizen Care Specialist
City, STATE, 06/2018 - 07/2019
  • Assisted in coaching, mentoring and training new contact center specialists
  • Moderated, executed, and closed service requests tickets of inbound service requests
  • Collected source data such as citizen names, address, and contact information, input information into database and reported problem to proper department
  • Pinned locations of customer service requests on geographic mapping system for various departments and provided details of location and situation
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Answered and remediated 60+ inbound 311 citizen calls, giving detailed, and personalized care to ensure citizen satisfaction and achieve first contact resolution for 80% of citizens calls
  • Provided technical guidance to citizens such as 311 app usage, online payment system, website navigation, printing receipts, case.net navigation, searching traffic ticket information
  • Created and maintained content on knowledge base system, 311 phone directory, and 311 app
  • Built relationships and collaborated with all County departments and different levels of assignment groups
  • Collaborated with upper management and 311 team leaders to formulate and implement policies and regulations
  • Presented to managers and directors of various departments regarding benefits, achievements, goals of 311 call center, and personal experiences
Saint Louis County Government - Office Services Representative
City, STATE, 10/2015 - 06/2018
  • Provided friendly and excellent customer service by exercising independent judgement and decision-making abilities to assist taxpayers with complex problems both in person and by phone.
  • Created, maintained, and closed personal property tax billing accounts.
  • Advised and assisted new employees on real-estate and personal property tax information.
  • Researched Missouri State records for identification and vehicle information to correct and adjust taxpayer accounts, and to avoid fraud.
  • Opened, sorted, processed, and properly distributed incoming real- estate and personal property tax mail and declarations
  • Instructed taxpayers on how to utilize phone-in or online payment system, and how to complete various documents

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Resume Overview

School Attended

  • Columbia College-Nationwide Campus

Job Titles Held:

  • Sterile Processing Instrument Technician
  • Office Services Specialist
  • 311 Citizen Care Specialist
  • Office Services Representative

Degrees

  • Bachelor of Science

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