Sr Principal Tpm Software Releases resume example

Responsible for planning and executing software releases software releases for Citrix NetScaler – used by several internet companies as well as enterprises for securing and load balancing of Web traffic.

• Led multiple major releases successfully
• Took Initiative and led an effort to build self service data analytics on callhome/support data so questions like how many customers are on a given release and what features are in use could be answered using the tool. Also, progressively increased data collection from NetScaler appliances in the field to enrich analytics
• Took Initiative and led efforts to improve new release download site user experience (UX)
• Managed multiple smaller releases to deliver NS load balancer functional fixes as well as security related vulnerabilities - e.g shellshock (2014); poodle ssl v3 (2016)
• Scaled to manage and orchestrate development, testing and delivery of a large number of features/ projects spread across multiple functional teams using process, communication and timely coordination tactics
• Program managed 1st release of NetScaler in AWS marketplace so AWS customers can buy and use NetScaler for load-balancing their services in AWS

Product/Program Manager for local search with maps and navigation service (SaaS) used by millions of users across Android/iPhone/Web as well as in automobiles

• Took initiative to introduce a communication channel into the mobile application that allowed targeted messaging /in-app promotion to mobile users
• Took initiative to bring better visibility into product usage by defining and rolling out an innovative concept called clickstream to help identify UX paths in the mobile application
• Worked with the data engineering team to bring out more insightful and dynamic product usage analytics/ reports compared to static data analytics reports in use earlier
• Took lead in improving speech recognizer quality and in adding voice commands for commonly used things like weather
• Managed a team of Product Managers , Program managers, UX Designers and authored several PRDs and provided roadmap for planning of the product and releases
• Filed several patents related to maps & navigation

Responsible for software development and program management of releases for cloud based mobile messaging service hosted and operated by LightSurf for carriers like Sprint, Verizon and others. This service supported picture, video and text messaging/sharing and inbox/outbox features with social features like commenting and picture/video groups

• Delivered 3 major releases and several updates to the services for feature, performance and internal optimizations
• Engineering owner and single point of contact for the hosted software-as-service with multiple micro services, for UI or backend, running on hundreds of servers scaled to support millions of active users daily
• Project lead in planning and executing 1st inter-carrier MMS gateway in North America - used when a mobile user sends text or MMS message to mobile recipient on a different carrier network
• Integrated display advertising solution into the web site that served to carriers to advertise new phones /services and also enabled to advertise ne features in the services to users
• Led redesign of media sharing feature involving slideshow with voice captions, text captions. Played multiple roles - as Product Manager, Software Development Manager and supervising User Experience Design team to review and select designs