Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Skills

Technical Program Management

  • Software Planning and Execution
  • Requirements Management and Prioritization
  • Deliver strategy for execution of features and releases
  • Risk assessment and mitigation
  • Defining and implementing KPIs metrics
  • Agile / Scrum methodologies
  • Release Schedule Management
  • Backlog Grooming
  • Automate processes to orchestrate enterprise software delivery

Technical

  • Software Engineering
  • Architecture
  • Data Analytics
  • Data Engineering and Visualization
  • Query Processing Systems
  • Distributed large scale systems
  • Hadoop map reduce framework
  • CI/CD
  • Software test automation
  • Interactive video applications

Cloud/SaaS

  • Maps & Navigation Service
  • Message/Media Sharing Service
  • AWS - AWS Marketplace integration; Developing EC2 compute cost models

Languages

  • C
  • C++
  • Java
  • Python
  • Javascript
  • Unix shell scripts

Tools

  • Jira
  • Jenkins
  • Git
  • Unix
  • ThoughtSpot
  • Tableau
  • Google Suite
  • Excel

Domains

  • Distributed systems
  • APIs
  • NoSQL & SQL
  • Contextual Search
  • CI/CD
  • Test Strategy
  • Test Visibility
  • Quality Metrics
  • Load Balancers
  • HTTP & HTML
  • Networking
  • HDFS
  • Security
Education
Birla Institute of Tech And Science, Pilani , Expected in B.E (EEE) & M.Sc : - GPA :
Work History
ThoughtSpot Inc. - Sr Principal TPM - Software Releases
City, STATE, 10/2017 - 05/2020

Responsible for planning and executing software releases for ThoughtSpot's AI / BI analytics product - a distributed search based analytics solution using in-memory database engine .

  • Led and improved multiple releases' processes, CI / CD
  • Streamlined scheduling, predictability and communication of releases by driving release convergence with the Engineering and Product Management teams
  • Systemically resolved failures or limitations in Infra and Test jobs
  • Provided periodic updates on the status of releases to stakeholders in Engineering, Product Management, Sales and Support Teams
  • Implemented patch release concept so micro-services in a distributed system could be patched without needing a full release, Query Processing Engine Support bundle concept to help collect logs, stack traces to help triage failed or slow queries and process improvements for Software Development Lifecycle
  • Drove and delivered multiple feature requests to conclusion to enhance product instrumentation to support monitoring of API latencies and other internals using Grafana and Influx
  • Provided CI and branching strategy for efficient and non-blocking software development to increase engineering productivity
  • Introduced a new way of automating end-to-end UI scenarios and evangelized the solution so it could be used for collaboration by testing teams, QA, and developers
  • Developed CI compute demand model to assess AWS cost
Citrix Systems Inc. - Principal TPM - Release Manager
City, STATE, 04/2012 - 10/2017

Responsible for planning and executing software releases software releases for Citrix NetScaler – used by several internet companies as well as enterprises for securing and load balancing of Web traffic.

  • Led multiple major releases successfully
  • Took Initiative and led an effort to build self service data analytics on callhome/support data so questions like how many customers are on a given release and what features are in use could be answered using the tool. Also, progressively increased data collection from NetScaler appliances in the field to enrich analytics
  • Took Initiative and led efforts to improve new release download site user experience (UX)
  • Managed multiple smaller releases to deliver NS load balancer functional fixes as well as security related vulnerabilities - e.g shellshock (2014); poodle ssl v3 (2016)
  • Scaled to manage and orchestrate development, testing and delivery of a large number of features/ projects spread across multiple functional teams using process, communication and timely coordination tactics
  • Program managed 1st release of NetScaler in AWS marketplace so AWS customers can buy and use NetScaler for load-balancing their services in AWS
Telenav Inc. - Sr. Product/Program Manager
City, STATE, 07/2008 - 03/2012

Product/Program Manager for local search with maps and navigation service (SaaS) used by millions of users across Android/iPhone/Web as well as in automobiles

  • Took initiative to introduce a communication channel into the mobile application that allowed targeted messaging /in-app promotion to mobile users
  • Took initiative to bring better visibility into product usage by defining and rolling out an innovative concept called clickstream to help identify UX paths in the mobile application
  • Worked with the data engineering team to bring out more insightful and dynamic product usage analytics/ reports compared to static data analytics reports in use earlier
  • Took lead in improving speech recognizer quality and in adding voice commands for commonly used things like weather
  • Managed a team of Product Managers , Program managers, UX Designers and authored several PRDs and provided roadmap for planning of the product and releases
  • Filed several patents related to maps & navigation
Syniverse - Sr. TPM and Development Manager
City, STATE, 03/2004 - 07/2008

Responsible for software development and program management of releases for cloud based mobile messaging service hosted and operated by LightSurf for carriers like Sprint, Verizon and others. This service supported picture, video and text messaging/sharing and inbox/outbox features with social features like commenting and picture/video groups

  • Delivered 3 major releases and several updates to the services for feature, performance and internal optimizations
  • Engineering owner and single point of contact for the hosted software-as-service with multiple micro services, for UI or backend, running on hundreds of servers scaled to support millions of active users daily
  • Project lead in planning and executing 1st inter-carrier MMS gateway in North America - used when a mobile user sends text or MMS message to mobile recipient on a different carrier network
  • Integrated display advertising solution into the web site that served to carriers to advertise new phones /services and also enabled to advertise ne features in the services to users
  • Led redesign of media sharing feature involving slideshow with voice captions, text captions. Played multiple roles - as Product Manager, Software Development Manager and supervising User Experience Design team to review and select designs

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Resume Overview

School Attended

  • Birla Institute of Tech And Science, Pilani

Job Titles Held:

  • Sr Principal TPM - Software Releases
  • Principal TPM - Release Manager
  • Sr. Product/Program Manager
  • Sr. TPM and Development Manager

Degrees

  • B.E (EEE) & M.Sc

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