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Sr. Portfolio Executive Resume Example

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SR. PORTFOLIO EXECUTIVE
Experience
Sr. Portfolio Executive, 09/2014 to Current
Vizient – Irving, TX
  • Responsible for the management of Vizient's technology portfolio with over $1 billion in annual sales.
  • Build and implement strategic plans for driving greater value to healthcare systems through existing and new IT hardware, software and service agreements.
  • Develops, manages and executes all aspects of Vizient's competitive contract bid process.
  • Develops annual sales and revenue forecasts with for all technology related contracts within assigned technology portfolio.
  • Serve as a healthcare IT industry expert that provides consultative support to internal and external customers.
  • Collaborate with technology partners to develop strategies for growing sales and revenue.
  • Hold quarterly business review meetings with technology partners to review overall performance of contracts from previous quarters and develop growth plans for future quarters.
  • Work with IT Leaders at some of the nation's largest healthcare organizations to provide recommendations for IT products and services.
  • Deliver unique value to support individual members, supply networks, academic medical centers, channel partners as well as customers and clients in the acute care and non-health care markets.
IT Manager, 08/2012 to 09/2014
Texas Health Resources – Arlington, TX
  • Maintained overall ownership for the delivery of IT services to five Texas Health Partners joint-venture hospitals.
  • Co-chair the weekly Texas Health Partners change advisory board meetings.
  • Ensured that standard policies and procedures are applied to delivery patterns for the operations organization.
  • Maintain ownership of weekly operations reviews, to include identification of aging support requests, outstanding issues, and on-going projects and status.
  • Served as the main escalation point for the Enterprise Operations team.
  • Worked closely with the Enterprise Solutions Group on service delivery to the Texas Health Partners joint-venture hospitals.
  • Managed the work patterns and prioritization of tasks for each of the IT Managers and their respective Texas Health Partners joint venture hospitals.
  • Assisted IT Managers with the prioritization and proper planning / forecasting of project work at each Texas Health Partners joint venture hospital.
  • Served with the Senior Vice President of IT, and his/her direct reports, as the core decision-making body for Texas Health Partners with regards to all information technology and system decisions.
  • Provided oversight of subordinate IT Managers responsible for managing the operational expense budgets of their assigned hospital.
  • Served as career mentor for the members of the Texas Health Partners Enterprise Operations Team.
IT Manager, 12/2009 to 08/2012
Texas Health Resources – Arlington, TX


  • Managed the day-to-day delivery of IT services for a 100-bed hospital in Flower Mound, TX.
  • Regularly supervised a wide range of Information Technology projects from networking to hospital applications, while actively serving as the Project Manager and acting as advocate for all parties involved.
  • Works with clinical departments to understand and resolve/improve clinical application work flow issues.
  • Participated in leadership and management meetings, as well as any day-to-day facility meetings.
  • Interacted with the hospital administration team and individual members to ensure technology objectives are being met.
  • Participated in management calls and takes lead on change management tasks.
  • Developed and managed appropriate capital and expense budgets to ensure the hospital deploys and upgrades the appropriate software and hardware.
  • Monitors open issues and tasks for completion.
  • Supervised operations staff, including assigning tasks/projects and review of work completed.
  • Reviewed the performance of employees, recommend methods to improve and develop.
  • Oversaw and supported telephony including Cisco VoIP phone system, Cisco Unified Communications.
  • Supervised and monitored Help Desk to ensure quality and timely support of end users.
IT Manager, 04/2008 to 12/2009
Texas Health Resources – Arlington, TX


  • Managed server environment to ensure that production applications were available to end-users, Radiologists, and Doctors at Presbyterian Plano Surgical Center.
  • Supported Radiology PACS system to ensure easy access to patient images.
  • Installed, configured, administered, and maintained new servers and enterprise-based applications.
  • Maintained Active Directory and Exchange server user accounts, permissions, and network resources.
  • Developed and maintained up-to-date documentation of applications, systems, and networking equipment.
  • Regularly implemented all aspects of employee moves, including: phones, PC's, monitors, and printers.
  • Performed nightly backup processes, which included preparation of information data for off-site storage.
  • Provided assistance for backup design and maintenance of disaster recovery procedures and testing.
IT Specialist, 11/2005 to 04/2008
Texas Health Partners – Addison, TX


  • Provided help desk support to the hospital staff and Physicians for all applications and LAN infrastructure.
  • Managed rights access to various network resources and configured PCs, printers, and network equipment.
  • Performed network administration, which included resetting passwords and updating user's accounts.
  • Routinely provided IT solutions by installing hardware/software and maintaining desktop peripherals.
  • Experienced to identify solutions, provide conclusions to problem solving, and multi-task effectively.
Network Analyst, 09/2005 to 11/2005
CompuCom – Dallas, TX


  • Demonstrated ability in monitoring remote networks to verify system availability for assigned clients.
  • Worked closely with onsite staff and vendors to identify and resolve network and internet related issues.
Desktop Support Technician, 11/2004 to 09/2005
Touro Infirmary Hospital – New Orleans, LA
  • Provided technical support for 1200 hospital personnel/end-users.
  • Promoted network security by ensuring compliance with established security plans, policies, and HIPAA/JCAHO standards.
  • Installed Microsoft Windows operating systems, application software, printer software, and printer drivers.
Lead Desktop Support Technician, 01/2003 to 12/2004
Premier Computer Services – Slidell, LA
  • Regularly installed, configured, and maintained network equipment that supported LAN/WAN activities.
  • Provided technical support for the systems used for Naval Marine Corps Intranet (NMCI).
  • Successfully identified challenges and assisted in resolving desktop problems for over 1500 end-users.
Field Service Engineer, 06/1999 to 12/2002
Getronics – Metairie, LA
  • Planned and carried out difficult and complex assignments, and developed new and innovative methods, approaches, and procedures to support a variety of IT needs for more than 100 State Farm offices.
  • Installed, configured, and maintained Cisco 2600 model switches and routers in a LAN environment.
  • Provided timely and continuous onsite technical support for new office installations and relocation projects.
Work History
Sr. Portfolio Executive, 10/2014 to Current
Vizient – Irving, TX
  • Vizient is the largest member-driven, healthcare performance improvement company in the country.
  • Vizient is also known in the healthcare market as the largest group purchasing organization in the industry.
  • Responsible for the management of Vizient's technology portfolio with over $1 billion in annual sales.
  • Build and implement strategic plans for driving greater value to healthcare systems through existing and new IT hardware, software and service agreements.
  • Develops, manages and executes all aspects of Vizient's competitive contract bid process.
  • Develops annual sales and revenue forecasts with for all technology related contracts within assigned technology portfolio.
  • Serve as a healthcare IT industry expert that provides consultative support to internal and external customers.
  • Collaborate with technology partners to develop strategies for growing sales and revenue.
  • Hold quarterly business review meetings with technology partners to review overall performance of contracts from previous quarters and develop growth plans for future quarters.
  • Work with IT Leaders at some of the nation's largest healthcare organizations to provide recommendations for IT products and services.
  • Deliver unique value to support individual members, supply networks, academic medical centers, channel partners as well as customers and clients in the acute care and non-health care markets.
IT Manager, 09/2012 to 10/2014
Texas Health Resources – Arlington, TX
  • Texas Health Resources is one of the largest faith-based, nonprofit health systems in North Texas.
  • Maintained overall ownership for the delivery of IT services to five Texas Health Partners joint-venture hospitals.
  • Co-chair the weekly Texas Health Partners change advisory board meetings.
  • Ensured that standard policies and procedures are applied to delivery patterns for the operations organization.
  • Maintain ownership of weekly operations reviews, to include identification of aging support requests, outstanding issues, and on-going projects and status.
  • Served as the main escalation point for the Enterprise Operations team.
  • Worked closely with the Enterprise Solutions Group on service delivery to the Texas Health Partners joint-venture hospitals.
  • Managed the work patterns and prioritization of tasks for each of the IT Managers and their respective Texas Health Partners joint venture hospitals.
  • Assisted IT Managers with the prioritization and proper planning / forecasting of project work at each Texas Health Partners joint venture hospital.
  • Served with the Senior Vice President of IT, and his/her direct reports, as the core decision-making body for Texas Health Partners with regards to all information technology and system decisions.
  • Provided oversight of subordinate IT Managers responsible for managing the operational expense budgets of their assigned hospital.
  • Served as career mentor for the members of the Texas Health Partners Enterprise Operations Team.
IT Manager, 01/2010 to 09/2012
Texas Health Resources – Arlington, TX
  • Texas Health Resources is one of the largest faith-based, nonprofit health systems in North Texas.
  • Managed the day-to-day delivery of IT services for a 100-bed hospital in Flower Mound, TX.
  • Regularly supervised a wide range of Information Technology projects from networking to hospital applications, while actively serving as the Project Manager and acting as advocate for all parties involved.
  • Works with clinical departments to understand and resolve/improve clinical application work flow issues.
  • Participated in leadership and management meetings, as well as any day-to-day facility meetings.
  • Interacted with the hospital administration team and individual members to ensure technology objectives are being met.
  • Participated in management calls and takes lead on change management tasks.
  • Developed and managed appropriate capital and expense budgets to ensure the hospital deploys and upgrades the appropriate software and hardware.
  • Monitors open issues and tasks for completion.
  • Supervised operations staff, including assigning tasks/projects and review of work completed.
  • Reviewed the performance of employees, recommend methods to improve and develop.
  • Oversaw and supported telephony including Cisco VoIP phone system, Cisco Unified Communications.
  • Supervised and monitored Help Desk to ensure quality and timely support of end users.
IT Manager, 05/2008 to 01/2010
Texas Health Resources – Arlington, TX
  • Texas Health Resources is one of the largest faith-based, nonprofit health systems in North Texas.
  • Managed server environment to ensure that production applications were available to end-users, Radiologists, and Doctors at Presbyterian Plano Surgical Center.
  • Supported Radiology PACS system to ensure easy access to patient images.
  • Installed, configured, administered, and maintained new servers and enterprise-based applications.
  • Maintained Active Directory and Exchange server user accounts, permissions, and network resources.
  • Developed and maintained up-to-date documentation of applications, systems, and networking equipment.
  • Regularly implemented all aspects of employee moves, including: phones, PC's, monitors, and printers.
  • Performed nightly backup processes, which included preparation of information data for off-site storage.
  • Provided assistance for backup design and maintenance of disaster recovery procedures and testing.
IT Specialist, 12/2005 to 05/2008
Texas Health Partners – Addison, TX
  • Healthcare performance and improvement company.
  • Provided help desk support to the hospital staff and Physicians for all applications and LAN infrastructure.
  • Managed rights access to various network resources and configured PCs, printers, and network equipment.
  • Performed network administration, which included resetting passwords and updating user's accounts.
  • Routinely provided IT solutions by installing hardware/software and maintaining desktop peripherals.
  • Experienced to identify solutions, provide conclusions to problem solving, and multi-task effectively.
Network Analyst, 10/2005 to 12/2005
CompuCom – Dallas, TX
  • Technology managed services provider and product reseller.
  • Demonstrated ability in monitoring remote networks to verify system availability for assigned clients.
  • Worked closely with onsite staff and vendors to identify and resolve network and internet related issues.
Desktop Support Technician, 12/2004 to 10/2005
Touro Infirmary Hospital – New Orleans, LA
  • Community-based, non-profit, faith-based hospital, Provided technical support for 1200 hospital personnel/end-users.
  • Promoted network security by ensuring compliance with established security plans, policies, and HIPPA/JCAHO standards.
  • Installed Microsoft Windows operating systems, application software, printer software, and printer drivers.
Lead Desktop Support Technician, 01/2003 to 12/2004
Premier Computer Services – Slidell, LA
  • Regularly installed, configured, and maintained network equipment that supported LAN/WAN activities.
  • Provided technical support for the systems used for Naval Marine Corps Intranet (NMCI).
  • Successfully identified challenges and assisted in resolving desktop problems for over 1500 end-users.
Field Service Engineer, 07/1999 to 01/2003
Getronics – Metairie, LA
  • Global technology services provider, Planned and carried out difficult and complex assignments, and developed new and innovative methods, approaches, and procedures to support a variety of IT needs for more than 100 State Farm offices.
  • Installed, configured, and maintained Cisco 2600 model switches and routers in a LAN environment.
  • Provided timely and continuous onsite technical support for new office installations and relocation projects.
Accomplishments
  • Project Management: Experience managing complex projects within healthcare organizations that achieve patient care goals as well as the IT Strategy/Roadmap.
  • Contract Negotiation: Lead Supplier negotiations for various technology related contracts Sales: Experience selling in a partner model with OEMs such as Dell, National VARs such as CDW and Insight.
  • Oversaw the implementation of technology within two new 100+ bed hospitals which included the role out of the EMR and all clinical applications.
Education
Bachelor of Science: Information TechnologyHerzing College - Metairie, LA
Associate of Applied Science: Electronic Engineering TechnologyITT Technical Institute - Little Rock, AR
Summary
  • Results-oriented IT Leader with 16 years of professional experience in IT Operations which includes IT Infrastructure and IT Service Delivery.
  • An outstanding ability to understand business requirements and translate them into technology solutions.
  • Diversified background in technology with extensive experience in managing and delivering complex IT projects on time and within budget.
  • Strong contract negotiations skills and well as vendor management experience.
  • Ability to handle multiple priorities in a fast-paced, results-oriented environment while continuing to deliver quality service and consistently meet deadlines.
Certifications
Network+, ITIL Foundation v3 Certified, Certified Cyber Security Architect CCSA (NIST CSF)
Skills
  • Academic, Active Directory, acute care, backup, budgets, change management, Cisco, competitive, hardware, installing hardware, contracts, clients, decision-making, delivery, disaster recovery, documentation, drivers, driving, forecasting, help desk support, Help Desk, Information Technology, IT Management, LAN, leadership, managing, market, meetings, mentor, access, Exchange server, office, Microsoft Windows, Works, Monitors, Naval, Enterprise, network administration, network security, network, networking, networks, operating systems, PACS, PC's, peripherals, personnel, phone system, policies, printer, printers, problem solving, processes, profit, purchasing, quality, Radiology, routers, sales, servers, strategic plans, switches, technical support, telephony, phones, unique, upgrades, VoIP, WAN
    • Skills

    IT Operations: Experienced in managing the daily operations of IT Management teams organizations along with coordinating and implementing IT strategies.

    IT & Healthcare Governance: ITIL, NIST, HIPAA

    Project Management: Experience managing complex projects within healthcare organizations that achieve patient care goals as well as the IT Strategy/Roadmap.

    Contract Negotiation: Lead Supplier negotiations for various technology related contracts

    Sales: Experience selling in a partner model with OEMs such as Dell, National VARs such as CDW and Insight.

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    Resume Overview

    Companies Worked For:

    • Vizient
    • Texas Health Resources
    • Texas Health Partners
    • CompuCom
    • Touro Infirmary Hospital
    • Premier Computer Services
    • Getronics

    School Attended

    • Herzing College
    • ITT Technical Institute

    Job Titles Held:

    • Sr. Portfolio Executive
    • IT Manager
    • IT Specialist
    • Network Analyst
    • Desktop Support Technician
    • Lead Desktop Support Technician
    • Field Service Engineer

    Degrees

    • Bachelor of Science : Information Technology
      Associate of Applied Science : Electronic Engineering Technology

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