LiveCareer-Resume

sr patient service representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Skills
  • Insurance verifying
  • Patient greeting
  • Chart pulling
  • Document filing
  • Appointment Scheduling
  • Payment collection
  • Medical insurance
  • Detail-oriented
  • Microsoft Office
  • Customer service
  • Critical thinking
  • Good listening skills
  • Interpersonal Communication
  • Cultural awareness
Education
University Of Oklahoma Norman, OK Expected in 12/2019 Bachelor of Science : Psychology - GPA :
Enid High School Enid, OK Expected in 05/2015 High School Diploma : - GPA :
Work History
Palmetto Health - Sr Patient Service Representative
Laurens, SC, 12/2020 - Current
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Explained plans for treatment and payment options.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Compiled and reviewed medical charts.
  • Used coordination and planning skills to achieve results according to schedule.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
North East Medical Service - Patient Service Representative
San Leandro, CA, 07/2020 - 12/2020
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted patients in filling out check-in and payment paperwork.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Collected co-payments/balances/verified insurance eligibility
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Palmetto Health - Front Desk Receptionist
Travelers Rest, SC, 09/2016 - 12/2019
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted customers with special services, account updates and promotional options.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record all transactions accurately and efficiently.
Classen Urgent Care - Patient Service Representative
City, STATE, 05/2016 - 07/2016
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Worked with customers to understand needs and provide excellent service.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Resume Overview

School Attended

  • University Of Oklahoma
  • Enid High School

Job Titles Held:

  • Sr Patient Service Representative
  • Patient Service Representative
  • Front Desk Receptionist
  • Patient Service Representative

Degrees

  • Bachelor of Science
  • High School Diploma

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