sr manager digital products resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Profile

Customer focused Product Manager/Product Management Director with 15 years of experience delivering mobile and web solutions that drive revenue and optimize business processes for leading Retail, Consumer Products, Food and Restaurant companies. 

Key Skills
  • B2C, B2B and Enterprise web and mobile application product management
  • Team development and coaching
  • Roadmap definition and communication
  • User experience focused application design
  • Analytics and A/B testing
  • Agile and Scrum software development
  • Collaboration with key stakeholders, cross functional teams and senior leadership
  • Relationship management and influencing others
  • Data-driven decision making
  • Risk management
  • Maintaining composure under pressure
  • Android, iOS, desktop web, mobile web, UWP
  • JIRA, Trello, TFS, VSTS, Remedy, FlexPLM, Windchill ProjectLink, Integrity, VersionOne, Siebel, SAP ERP, Microsoft Office and Visio
Work Experience
Sr. Manager, Digital Products, 12/2016 - Current
Music And Arts Wenona, IL,
  • Lead the omni channel redesign of all digital ordering platforms, a key company initiative intended to to drive conversion, loyalty registrations, average ticket and revenue.  
  • Develop and coach a team of product managers who own specific functional areas (including ADA compliance) across Android, iOS, desktop web, mobile web and iOS cafe kiosk properties.
  • Define the digital roadmap by collaborating with business stakeholders from Marketing, Merchandising, Legal and Security.
  • Create high level project plans and define UX Designer and Product Manager resource plans.
  • Author documentation and kick off new feature development with the development team.
  • Manage UAT and determine market readiness.
  • Collaborate with Marketing to create new feature rollout and communication strategies.
  • Track analytics as well as A/B testing and enhance all digital properties to improve conversion, loyalty registrations, average ticket and revenue.  
Digital Product Manager, 09/2015 - 12/2016
Facebook Bellevue, WA,
  • Defined the product roadmap for UNFI's custom mobile Sales solution, a customer engagement and sales enablement tool built using the Universal Windows Platform (UWP).
  • Managed a team including UX design, development and QA to design, develop, test and deploy solution releases.
  • Collaborated with cross functional teams such as Database Administration, Security Administration, Data Warehousing, Change Management, Sales, Marketing, Customer Care and  IT leadership.
  • Prioritized business requirements requested by Sales stakeholders.
  • Authored acceptance criteria and refined with developers in regular backlog grooming and sprint planning meetings.
  • Trained members of Sales, Marketing, Customer Care and IT support teams.
  • Tracked analytics which lead to enhancements to improve UX and user adoption.
  • Implemented UNFI's SDLC process across the IT Application Development team, including the first formal agile process.
Product Management Director, 12/2010 - 04/2015
Stanley Black & Decker, Inc. Milan, TN,
  • Managed the product roadmap for PTC's retail solution, FlexPLM, by partnering with leading retail companies such as Target, Home Depot, Levi's, Carter's, Dick's Sporting Goods and Williams-Sonoma.
  • Created web and mobile functional requirements documentation, developed design approaches and implemented out-of the-box solutions by leveraging the Scrum process and collaborating with developers.
  • Planned release schedules with senior leadership, R&D and Release Management.
  • Trained internal teams such as Technical Support, PreSales Application Architects and Global Services on new product features.
  • Educated retail customers on the value of new FlexPLM product features by providing webcast demonstrations and overview documentation.
  • Worked closely with senior leadership and partners such as ITC to provide subject matter expertise during the development of PTC's FlexPLM Value Ready Deployment (VRD) offering.
  • Drove FlexPLM Technical Committee planning and activities to support face-to-face meetings with customers.
  • Presented at PTCLive Global conferences to engage customers on FlexPLM roadmap plans.
  • Conducted usability studies by working with PTC's User Experience team and customers to improve the efficiency and user experience of FlexPLM. 
Product Manager, 02/2004 - 05/2010
Destination Xl Group, Inc. Buford, GA,
  • Generated over $25 million per year in product line revenue by partnering with Design and Marketing to create desirable product assortments and promotion strategies based on customer history and market trend.
  • Improved gross margin 50% by implementing cost-effective product lines in collaboration with cross-functional teams such as Planning, Design, Materials Management, Sourcing and Supply Chain Partners.
  • Streamlined the product lifecycle management (PLM) process and shortened production calendars by consulting on projects lead by Lean Consulting Associates.
  • Worked closely with IT during the selection process for Dassault's Enovia PLM tool and SAP's ERP tool.
  • Created and documented product development standard operating procedures (SOP) to drive software configuration.
  • Identified requirements and collaborated with IT to configure Dassault's Enovia PLM tool and complete successful user acceptance testing (UAT). 
  • Trained Dassault's Enovia PLM users by creating training material and maintaining Steering Committee and Super User advisory roles. 
Assistant Sourcing Manager, 02/2002 - 01/2004
Casual Male Retail Group City, STATE,
  • Organized information from cross-functional teams and Supply Chain Partners to support the Sourcing Manager in the development and execution of sourcing strategies.
  • Managed lab testing and technical design time and action calendars to ensure the delivery of high quality product.
  • Reviewed and approved samples for textile materials as well as packaging and labeling and other product tech pack components.. 
Bachelor of Science in Business Administration: Marketing & Management, Expected in 2001
Bryant University - North Smithfield, RI
Status -

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Resume Overview

School Attended

  • Bryant University

Job Titles Held:

  • Sr. Manager, Digital Products
  • Digital Product Manager
  • Product Management Director
  • Product Manager
  • Assistant Sourcing Manager


  • Bachelor of Science in Business Administration

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