Specialty Pharmacy Production Clerk Resume Example

• Provide customer with courteous, friendly, accurate and efficient service via the telephone, ensuring that inquiries are handled to the satisfaction of the customer and be able to meet department's performance standards and goals to include: quality, productivity, and teamwork.
• Served as Subject Matter Expert support for newly hired employees after training

• Responded to customer inquiries in a call center environment utilizing a computerized system and standard scripts and procedures.
• Gathered information, researched and resolved issues, and logged customer calls.
• Informed customers of available services and conducted assessments of customers' needs.
• Prioritized tasks to ensure sufficient phone coverage, monitored priority of calls, and shifted escalated calls to appropriate parties.
• Provided functional guidance, training, and assistance to junior level staff.
• Improved efficiency by contributing to the planning and implementation of departmental goals.

• Managed complaint process and unruly situations, leveraged guest questions and concerns, and presented information regarding facility programs and availability.
• Processed data entry and financial transactions for members and guests.
• Reconciled and balanced cash registers, daily receipts, and the safe.
• Promoted excellent team performance on and off the ice through effective communication, accountability, and streamlined processes.
• Maintained a consistent member service philosophy within the athletic club and ensured the quality of service, overall operations, and appropriate facility standards according to Ice Den expectations.
• Documented daily events in managerial log daily; also updated front office communication log as needed.

• Oversaw daily operation of the chapter's database and website; administered data preparation, entry, and integration; and updated records in the company's database.
• Verified event registrants, donors, gifts and pledges, clients and family members, address changes, new members, and service providers.
• Generated chapter reports utilizing business objects, and provided office support for all computers, printers, and equipment.

• Created and executed test cases, assimilated product artifacts and identified test conditions, established test scenarios, and logged defects.
• Analyzed and retested functionality defects, participated in system disaster recovery, and performed other testing as needed.
• Participated in all aspects of regression and system integration manual testing.

Payment Research Representative 

• Interfaced with customers, Chase partners, vendors, banks, and other third party companies to resolve customer issues.
• Researched and addressed customer inquiries concerning payment disputes, statements, applications, account maintenance, wire payment inquiries, and corrections.

Customer Service Representative 

• Supported a high volume of inbound and outbound calls, gathered necessary information to document and resolve customer problems, maintained call statistics, and verified customers' account information.

Customer Service Investigator 

• Investigated and resolved inquiries received from institutional, corporate, and internal customers and Chase customer service officers regarding financial wire transmissions received via SWIFT, fax, mail, Lotus Notes, GFP, and phone.
• Executed timely resolution of inquiries related to assigned products and customers, tracked pending cases according to departmental standards, and initiated payments and adjustments.

• Provided first tier troubleshooting support to representative groups for equipment, network, billing, and system issues.
• Served as subject matter expert in cellular troubleshooting
• Point of contact for customer service team.
• Ensured 100% customer satisfaction by effectively resolving complex customer service issues.