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Specialty Pharmacy Production Clerk Resume Example

Resume Score: 90%

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SPECIALTY PHARMACY PRODUCTION CLERK
Professional Summary

Analytical, results-driven professional with exceptional experience in customer service, data processing, and general office procedures. Impressive record of success providing swift resolution to customer complaints, researching and resolving escalated issues, gathering information, and managing data. Demonstrate sense of urgency in busy call center and fast-paced environments. Effective communicator with strong customer orientation, and the ability to work independently and cooperatively in a team environment.

Skill Highlights
  • Attention to details
  • Research with resolution
  • Data entry
  • Complex problem solver
  • Customer Service
  • Relationship Building
  • Fast Learner
  • Document Preparation
Professional Experience
Specialty Pharmacy Production ClerkFeb 2012 to Current
EXPRESS SCRIPTS - Orlando, FL
  • Packing orders timely and accurately, shipping orders, and working collaboratively with all co-workers (internal and external) to ensure that best practices are shared while maintaining productivity and quality standards.
  • Created and implemented supply order form.
  • Assembled and displayed uniform packing diagram for specialty medication.
  • Strictly maintains customer and patient confidentiality.
  • Maintains proper pharmacy and general safety procedures and standards.

Patient-Client Advocate. 

  • Handle customer service inquiries form members, providers, physicians, and internal and external clients related to pharmacy benefits.
  • Work to research and resolve problems in timely manner.
  • Assist members in understanding and maximize the use of their pharmacy distribution program.
  • Use computerized system to gather information and respond to questions.
  • Document issues and resolutions in a common database.
  • Escalate issues as necessary.
Customer Service RepresentativeMar 2011 to Sep 2012
WALGREENS - Orlando, FL
  • Provide customer with courteous, friendly, accurate and efficient service via the telephone, ensuring that inquiries are handled to the satisfaction of the customer and be able to meet department's performance standards and goals to include: quality, productivity, and teamwork.
  • Served as Subject Matter Expert support for newly hired employees after training
At Home Customer Service AssistantNov 2009 to Mar 2010
AFFILIATED COMPUTER SERVICES ACS - Orlando, FL
  • Responded to customer inquiries in a call center environment utilizing a computerized system and standard scripts and procedures.
  • Gathered information, researched and resolved issues, and logged customer calls.
  • Informed customers of available services and conducted assessments of customers' needs.
  • Prioritized tasks to ensure sufficient phone coverage, monitored priority of calls, and shifted escalated calls to appropriate parties.
  • Provided functional guidance, training, and assistance to junior level staff.
  • Improved efficiency by contributing to the planning and implementation of departmental goals.
Manager on DutyAug 2008 to Oct 2009
RDV SPORTSPLEX - Orlando, FL
  • Managed complaint process and unruly situations, leveraged guest questions and concerns, and presented information regarding facility programs and availability.
  • Processed data entry and financial transactions for members and guests.
  • Reconciled and balanced cash registers, daily receipts, and the safe.
  • Promoted excellent team performance on and off the ice through effective communication, accountability, and streamlined processes.
  • Maintained a consistent member service philosophy within the athletic club and ensured the quality of service, overall operations, and appropriate facility standards according to Ice Den expectations.
  • Documented daily events in managerial log daily; also updated front office communication log as needed.
IT/Customer Service SpecialistDec 2007 to Dec 2008
NATIONAL MULTIPLE SCLEROSIS SOCIETY - Maitland, FL
  • Oversaw daily operation of the chapter's database and website; administered data preparation, entry, and integration; and updated records in the company's database.
  • Verified event registrants, donors, gifts and pledges, clients and family members, address changes, new members, and service providers.
  • Generated chapter reports utilizing business objects, and provided office support for all computers, printers, and equipment.
Business Software Quality Assurance TesterNov 2002 to Dec 2007
CHASE BANK - Lake Mary, FL
  • Created and executed test cases, assimilated product artifacts and identified test conditions, established test scenarios, and logged defects.
  • Analyzed and retested functionality defects, participated in system disaster recovery, and performed other testing as needed.
  • Participated in all aspects of regression and system integration manual testing.

Payment Research Representative 

  • Interfaced with customers, Chase partners, vendors, banks, and other third party companies to resolve customer issues.
  • Researched and addressed customer inquiries concerning payment disputes, statements, applications, account maintenance, wire payment inquiries, and corrections.

Customer Service Representative 

  • Supported a high volume of inbound and outbound calls, gathered necessary information to document and resolve customer problems, maintained call statistics, and verified customers' account information.

Customer Service Investigator 

  • Investigated and resolved inquiries received from institutional, corporate, and internal customers and Chase customer service officers regarding financial wire transmissions received via SWIFT, fax, mail, Lotus Notes, GFP, and phone.
  • Executed timely resolution of inquiries related to assigned products and customers, tracked pending cases according to departmental standards, and initiated payments and adjustments.

Technical Support ConsultantJun 1997 to Mar 2002
AT&T WIRELESS - Orlando, FL
  • Provided first tier troubleshooting support to representative groups for equipment, network, billing, and system issues.
  • Served as subject matter expert in cellular troubleshooting
  • Point of contact for customer service team.
  • Ensured 100% customer satisfaction by effectively resolving complex customer service issues.
Education and Training
Associate of Science, Natural HealthFLORIDA COLLEGE OF NATURAL HEALTH - Maitland, FLNatural Health
Community Service

Prepare and serve meals at Ronald McDonald House

Skills

benefits, billing, business objects, call center, cash registers, clients, customer service, data entry, database, Lotus Notes, mail, office, networking, processes, quality, research, scripts, shipping, statistics, supervisor, SWIFT, system integration, teamwork, telephone, phone, troubleshooting, website

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • EXPRESS SCRIPTS
  • WALGREENS
  • AFFILIATED COMPUTER SERVICES ACS
  • RDV SPORTSPLEX
  • NATIONAL MULTIPLE SCLEROSIS SOCIETY
  • CHASE BANK
  • AT&T WIRELESS

School Attended

  • FLORIDA COLLEGE OF NATURAL HEALTH

Job Titles Held:

  • Specialty Pharmacy Production Clerk
  • Customer Service Representative
  • At Home Customer Service Assistant
  • Manager on Duty
  • IT/Customer Service Specialist
  • Business Software Quality Assurance Tester
  • Technical Support Consultant

Degrees

  • Associate of Science , Natural Health

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