Enthusiastic Specialty Department Supervisor with 3 years of experience supervising staff in retail settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Skills
Strategic Selling
Merchandising operations
Process and procedure development
Sales team development
Cash management
Retail sales
Retail services
Payroll and budgeting
Education
Expected in 05/2016
: Loan Origination Hogan School of Real Estate - Tucson, GPA:
Expected in
: Administration of Justice Pima Community College - Tucson, AZ GPA:
Expected in 05/1999
High School Diploma: Flowing Wells High School - Tucson, AZ GPA:
Work History
10/2017 to Current
Specialty Department SupervisorThe Tjx Companies, Inc. – Middletown, DE,
Maintained routine communication with clients as well as new customers to assess overall satisfaction, resolve complaints and promote new offerings.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Contacted customers and prospects to generate new business to achieve company goals.
Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Developed and utilized sales reports, helping leadership make key decisions and outperform operational targets.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Upsold and closed customer sales by driving product benefits and offering new promos around client needs to increased revenue.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Conducted the training of new associates, setting goals, monitoring inventory, and keeping the department's performance in line with company expectations.
Walked through departments multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
04/2019 to 10/2020
Pro Account Sales AssociateLowe's Companies, Inc. – Pottstown, PA,
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Liaised with contractors and recommended specific products and promos, aligning with individual needs, requirements and specifications.
Educated contractors on promotions to enhance sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Evaluated inventory and delivery needs, optimizing strategies to meet contractors demands.
Completed orders through ESVS and order up system and organized product deliveries to meet customer timetables.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
08/2018 to 04/2019
Front End SupervisorThe Home Depot – City, STATE,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Trained team members in successful strategies to meet operational and sales targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash drawers in 26 checkout stations to verify adequate cash supply.
Monitored self-checkout systems and provided assistance or intervention where required.
Helped customers complete purchases, locate items and sign up for programs to promote loyalty, satisfaction and sales numbers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
01/2017 to 08/2018
Appliances Sales SpecialistThe Home Depot – City, STATE,
Relayed information regarding current store promotions, sales and special events to customers.
Offered insight into features about various appliances to help customers make educated buying decisions.
Explained benefits and features of warranty programs, resulting in consistent add-on sales
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Researched issues to obtain appropriate answers to customer inquiries.
Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
Cleaned and re-stocked showroom floor area to move inventory and keep appliances looking fresh.
Followed up with vendors and customers to resolve delivery orders quickly.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
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