Specialty Department Supervisor resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Astute Department Supervisor with commitment to customer service and assistance. Reliable, attentive professional with communication and knowledge talents. Retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Client-engaging professional with energetic personality and skills in and product knowledge. Willing to apply knowledge in Specialty Departments with established company in home improvement sector. Customer-focused, visionary-thinking Retail Manager with over one year of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

  • Strategic selling
  • Process and procedure development
  • Merchandising operations
  • Business operations
  • Supervision
  • Operational improvement
  • Problem resolution
  • Relationship development
  • Process improvement
  • Project organization
Work History
11/2019 to Current
Specialty Department Supervisor Marriott International Midvale, UT,
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored fourteen-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assisted customers by answering questions and fulfilling requests.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Educated customers on promotions to enhance sales.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
03/2015 to Current
Merchandising Execution Team Associate Home Depot City, STATE,
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Worked with internal/external customers to understand needs and provide excellent customer service.
  • Increased customer satisfaction by resolving inventory issues.
08/2005 to 03/2011
Purchasing Clerk Union Wireless City, STATE,
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Verified accuracy of bills of lading, contracts and purchase requests.
  • Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
  • Implemented policies to reduce cost and eliminate waste.
  • Arranged movement of products from one company location to another.
  • Kept meticulous records of all orders in computer system using Solomon .
  • Managed large product inventories and placed orders when product levels were running low.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
  • Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
  • Performed monthly reconciliation of open purchasing orders.
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
  • Reviewed order updates to identify best practices aligned with corporate goals.
Expected in 05/1983
High School Diploma:
Big Horn School - Big Horn, WY,

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Resume Overview

School Attended

  • Big Horn School

Job Titles Held:

  • Specialty Department Supervisor
  • Merchandising Execution Team Associate
  • Purchasing Clerk


  • High School Diploma

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