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Shift Supervisor Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I'm an experienced, adaptive and energetic shift supervisor with equal experience in pharmacy technician duties, ready for any team or business need with over 4 years of strong retail knowledge and natural leadership talents. I'm motivated and dedicated to completing and excelling at any given task. I'm knowledgeable in store opening and closing procedures, building and maintaining customer relations with emphasis on conflict resolution, safety procedures and encouraging all team members with a positive attitude. I'm always ready and excited to learn new skills to excel further in my career.

Skills
  • Cash Handling Expertise
  • Conflict resolution techniques
  • Staff Management
  • Pharmaceutical sales and services
  • Confidentiality and HIPAA
  • Extreme multi-tasking abilities
  • Inventory controls
  • Opening and Closing Procedures
Education
Plainfield South High School Plainfield, IL, Expected in 05/2015 High School Diploma : - GPA :

Graduated with high honors and a 4.2 GPA (on a 5.0 system), having excelled in multiple AP courses, including histories and literatures.

Work History
E. A. Sween Company - Shift Supervisor
Clearwater, MN, 01/2020 - Current

My responsibilities with Walgreens includes preparing and completing daily bank deposits, counting, balancing and documenting the safe balance, balancing and inputting register amounts, cashiering, etc. I am also responsible for handling vendor check-ins, assisting with receiving, sorting and putting away weekly warehouse deliveries, assisting with any customer relations issues, keeping the store faced and cleaned on a daily basis, and various other tasks associated with my position.

  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied security, safety and loss prevention strategies during shifts.
  • Worked with team members to improve performance and implement training updates.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Comprehensive Pharmacy Services - Pharmacy Technician Trainee
Guaynabo, PR, 04/2019 - 11/2019

My responsibilities with Rite Aid included executing technician duties under supervision, which included logging and computer-registering prescriptions and vaccines, checking insurances and handling any and all related processing issues, efficiently and speedily filling prescriptions, accurately filing completed medications, and completing prescription transactions.

  • Counted, measured, and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted with filling of over 500 prescriptions daily.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Kroger - Shift Supervisor, Pharmacy Technician
Meridian, ID, 03/2017 - 01/2019

My responsibilities with CVS Pharmacy included guiding coworkers with completing daily and weekly tasks, including but not limited to keeping store properly faced and sanitary, removing outdated product from the sales floor as per regulation, receiving, working, and putting away weekly truck deliveries, assisting with any customer relations issues, and money handling procedures, including preparing and completing daily bank deposits in a timely manner, counting and documenting store safe balances, inputting and balancing register amounts, etc.

  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Responded to and resolved customer questions and concerns.
  • Worked with team members to improve performance and implement training updates.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Applied security, safety and loss prevention strategies during shifts.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
Jewel Osco - Coffee Kiosk Barista
City, STATE, 01/2016 - 07/2017

My responsibilities as a coffee kiosk barista included taking customer orders; preparing and executing those orders with speed and efficiency, forming long lasting customer relationships, addressing and rectifying any customer concerns with both empathy and speed.

  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created over 250 drinks during an average shift with consistently positive customer satisfaction scores.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

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Resume Overview

School Attended
  • Plainfield South High School
Job Titles Held:
  • Shift Supervisor
  • Pharmacy Technician Trainee
  • Shift Supervisor, Pharmacy Technician
  • Coffee Kiosk Barista
Degrees
  • High School Diploma