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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Successful Key Shift Manager bringing proven expertise in staff training and leadership. Manages operations effectively to consistently exceed targets. Dedicated to maximizing customer satisfaction and sales by coaching and motivating exceptional performance from associates.

Skills
  • Building brand awareness
  • Driving business growth
  • Managing retail build outs
  • Creating marketing plans
  • Leadership development
  • Relationship development
  • Team management
  • Team building
  • Inventory management
  • Customer service
Education and Training
Spring-Ford Senior High School 9-12 Ctr Royersford, PA Expected in 06/2017 High School Diploma : - GPA :
Experience
Cole Haan - Shift Manager Key Holder
Coral Gables, FL, 09/2018 - Current
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Assisted customers with locating and securing desired products.
  • Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Achieved sales goals and business objectives by motivating staff and promoting donuts.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Processed credit card payments and counted back change and currency.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Trained, supervised and motivated team.
  • Taught staff how to handle difficult situations with calm and professionalism.
Cole Haan - Sales Associate
Dawsonville, GA, 12/2019 - 03/2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped average of 50 or more customers per day by responding to inquiries and locating products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Created and implemented store displays, promoting sales and growth.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Cross-sold additional products and services to purchasing customers.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Approached customers with consultative mentality to uncover and meet specific requirements.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
Kohls - Sales Associate
City, STATE, 11/2019 - 12/2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Unloaded truck that would come first thing in the morning
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Rearranged clothes in different spots.
  • Re tagged items that needed to be replaced.
  • Used the handheld device to find things in the store.

Texas Roadhouse - Server and Host
City, STATE, 09/2016 - 12/2018
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Calculated charges, issued table checks and collected payments from customers.
  • Served average of [Number] patrons daily at Texas roadhouse restaurant with exceptional service.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Greeted newly seated guests quickly and efficiently.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Sent orders to kitchen
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

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Resume Overview

School Attended

  • Spring-Ford Senior High School 9-12 Ctr

Job Titles Held:

  • Shift Manager Key Holder
  • Sales Associate
  • Sales Associate
  • Server and Host

Degrees

  • High School Diploma

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