with over 10 years customer service history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing production and productivity.
Skills
Energetic nature
Hard-working mindset
Quality assurance
Multi-tasking strength
Team Player
Time management
Sales proficiency
Payment processing
Merchandising
Marketing strategy
Distribution center management
Computer skills
Interpersonal Communication
Multitasking abilities
Product location
Product picking
Order picking and processing
Planning and Coordination
Shipping and Receiving
Cleaning
Scheduling
Order Fulfillment
Money handling abilities
Retail store support
Stocking and replenishing
Strategic sales knowledge
Recordkeeping strengths
Account management
Stock management
Good listening skills
Key holder experience
Creative problem solving
Shipping procedures understanding
Shelving items
Sorting materials
Work History
Shift Key Holder, 04/2020 - Current Whole Foods – Fort Myers, FL,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed store opening and closing procedures.
Designed and built over Number displays per Timeframe to generate customer interest in store merchandise.
Opened inventory boxes and restocked shelves.
Minimized loss Number% and increased sales Number% in Year through Action and Action.
Rotated stock according to dates and protocols.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Tracked and prioritized work orders to meet daily production requirements
Improved customer service by projecting friendly and knowledgeable attitude.
Monitored security areas during busy periods.
Broke down boxes and disposed of trash.
Processed cash, credit, debit and check payments.
Counted out cash drawers and balanced totals.
Accepted and processed customer returns.
Received and counted money.
Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
Trained and mentored new employees.
Customer Service Cashier, 02/2016 - 08/2016 Wks Restaurant Group – Rancho Bernardo, CA,
Stocked supplies to maintain sufficient levels of food products at pantry station.
Completed side work and prep according to back of house checklist.
Prepared salads, sandwiches and desserts for restaurant guests and catered events.
Adhered to state and local health and safety regulations for food handling and sanitation.
Cleaned and sanitized pantry station at end of shift.
Cleaned counters, shelves, walls, furniture and equipment in food service areas.
Communicated with servers and chef to expedite food delivery.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Communicated with management on food inventory stock to request order placement.
Coordinated with Cashiers to gather and review order information for accurate order completion.
Server, 04/2010 - 11/2012 Jim N Nicks Bar-B-Q – City, STATE,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Prepared beverages and filled food orders for customers.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Summer Reading Program Volunteer, 06/2000 - 08/2005 The Evelyn Thornton Warrior Public Library – City, STATE,
Scheduled movies, entertainment and other special events.
Kept athletic and games equipment and facilities organized and maintained.
Provided clear instruction to activity and program participants to deliver fun and safety.
Organized common reading areas, reshelved books and performed cleaning duties such as vacuuming and dusting.
Greeted visitors, answered questions and made book recommendations across subjects and genres.
Examined incoming items for signs of damage and documented issues.
Selected books and solicited volunteers for weekly children's storytime hour.
Scanned and bagged books, movies, tapes, magazines and other items at check-out desk.
Checked out and renewed materials, received overdue payment fees and answered phones at front desk.
Promoted early childhood and adult literacy programs through school and community outreach.
Shelved books by subject according to Dewey Decimal System.
Assisted patrons with finding and selecting book and materials using Online Public Access Catalog.
Assisted patrons with library's computers and provided information on logging onto Internet.
Education
Diploma: , Expected in 05/2010 - Mortimer Jordan High School - Morris, AL GPA:
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