Self-motivated Relationship Officer with eight years of experience delivering exceptional client support in financial service industry. Known for building cross-functional partnerships to develop innovative solutions to client issues. Exceptional leadership and collaboration skills.
Service-oriented Relationship Officer dedicated to driving new business by presenting valuable solutions to client needs. Competitive and intelligent with proven ability to identify and secure new accounts.
Strategic-minded Relationship Manager offering over eight years' experience in rolling out financial planning strategies to help clients improve investments. Key decision-maker comfortable working with and for all types of personalities. Skilled in developing client relationships and implementing strategic initiatives. Resourceful individual willing to provide the attention and education customers need to ensure a positive financial experience.
Bilingual Relationship Manager knowledgeable in explaining tools clients need to build wealth management portfolios. Hard working and motivated Relationship Manager highly effective at strengthening client relationships by delivering first-rate service and support. Friendly and driven leader bringing eight years of progressive financial service industry experience.
Dedicated relationship officer with customer service excellence as the core of my service delivery
Results oriented relationship officer with utmost interest in bringing in new business and increasing revenues.
Booking of all loans and overdrafts
Processing of house and clearing checks
Proofing of all internal accounts
Preparation of daily vault reconciliation report
Preparation of GL balances and proofs
Processing of in branch customers deposits and withdrawals
Preparation of monthly facility report
Reconciliation of branch ATM accounts
Monitoring of all internal accounts.
Processing of both internal and external transfers.
Providing excellent customer service
Processing of cash and check transactions
Responsible for developing the ezwich cards and business operations of the bank.
Prospecting for new clients and setting up merchants on the new biometric payment system.
Responsible for increasing the floats on client cards and increasing revenues of ezwich transactions bankwide.
I was also tasked to train bank staff on the general ezwich operations on the point of sale devices and issuing client cards by customer service officers.
I was also charged to provide bank wide technical support, create teller and merchant and supervisor cards to business units and prospect for new merchants for the bank.
I was also responsible for setting up new business units on ezwich operations.
I was the representative of Intercontinental/Access Bank Ghana Limited at Ghana Interbank Payment and Settlement Systems a subsidiary of Bank of Ghana who are managers of the ezwich payment platform.
I was responsible for reconciliation of bank wide ezwich cash control account.
I was responsible for managing the ezwich online management system(OMS) of the bank.
Providng excellent customer service to both internal and external customers.
Kindly note that Access Bank took over Intercontinental Bank in 2012.
Help develop production materials for all GhIPPS communications and advertising.
I was also responsible for placing schedules with chosen media houses including monitoring and reviews.
I was also tasked as a team member to plan and execute all GhIPSS project related activities.
As part of my role, i was responsible for gaining clients and penetrating existing markets
I was responsible for giving technical and operational support to financial institutions and ezwich merchants.
I was also tasked to develop strategic plans and strategies.
I was also mandated to undertake presentations to and negotiations with prospective clients.
Planning of banking fairs with the objective of bring all the banking and non banking institutions under one umbrella to enrol clients on ezwich payment platform.
Managing relationship between GhIPSS the managers of the platform, the financial institutions and the general public.
As a relationship officer of Ecobank South industrial Area branch in charge of Judicial Service of Ghana account, i was able to manage the relationship making it one of the biggest portfolio of the bank in terms of deposits and revenue.
As a teller, i was able to perform customers transaction with the utmost excellence.
Consistently maintained high customer satisfaction ratings.
Recognized as branch service star 2014 and 2015 for outstanding performance and team contributions.
As a result of excellent customer service delivery, i was able to build new relationships through referrals thereby exceeding our sales goals and revenues.
As an operation staff, i was able to significantly impact efficient and improved operations by using industry best practices and standard operation procedures.
As an operations officer, i ensured that that bank was free of risk.
As part of my outstanding service in 2012, i was selected as a leading member of the integration team mandated to harmonize the electronic products of Intercontinental Bank and Access Bank Limited of Ghana during the business combination in 2012.
I won the most outstanding service personnel at the Ghana interbank payment and settlement systems a subsidiary of Bank of Ghana in 2010.
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